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Tacx Neo Bike Smart: First Ride and Final Specs

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Last year at Eurobike Tacx announced their intentions to make a smart bike, the blend of an indoor trainer and a bike. Similar to a ‘spin bike’ in looks, but under the hood totally different.  It’d have full resistance control just like their Tacx Neo trainer, while also having handlebars and shifting like a bike.  Much of the focus on smart bikes has been spurred on by Zwift aiming to capture a wider indoor training market.

At the time though the concept of the Tacx bike was more rough sketch than final. No specific pricing was announced, nor was it near shipping. They said it was something to look for at Eurobike 2018.

And thus, here are: Eurobike 2018. They’ve now got pricing and shipping details, as well as a fully functional unit that’s very close to being final production quality.  With it, the unit gained functions like realistic shift feedback that makes you feel like the gears are actually moving below you. It also gained a small display to help clarify gearing and other critical stats, as well as gaining fans that change speed based on how hard you’re working.

Finally, to be super clear – this is not a review, and certainly not an in-depth review. This is a brief look at the final bike with merely some brief riding time last week on it.  I don’t even dive into aspects like testing power meter accuracy, or other apps beyond Zwift, or configuration of the virtual shifting.  All that will come in due time with my usual in-depth review closer to shipping.  So hang tight for that!  In the meantime, you’ve gotta check this thing out, it’s surprisingly cool.

The Final Specs:

So let’s get right into the specs and what this bike features, since that’s what you’re all here for.  Of course, before we do that, sometimes it’s just easier to watch a video on it, so I put together an overview of a short ride on the bike, where I walk through from front to back all the nuances and the details of the bike.

As you can see, it’s not only quiet, but also essentially a Tacx Neo bundled into a bike.  Except, that definition skips over the nuance of some of the more bike-focused features like adjustable crank lengths or virtual gear shifting with virtual gear combinations.

So to start, let’s just do some bullet-point style specifications.  I like bullet-points because they’re easy to convey a crapton of information without a crapton of flowery words:

– Priced at $2,599USD/EUR (+/- $100-$200). EUR pricing is set, but USD pricing still in flux a bit. GBP is 2299GBP
– Availability set for fall 2018 worldwide, but volume will be limited initially, so may be tough to get until winter.
– Has the same specs as a Tacx Neo Smart in terms of resistance/accuracy, so +/- 1%
– Max power resistance is 2,200w
– Can run with or without power cord, self-powering
– Handlebars have shifting control buttons like normal bikes, for virtual shifting
– Shifting can be configured to replicate any chainring/cassette combination
– Handlebars also have brakes (both sides), to allow braking, or potentially even turning
– Contains a small display (powered by you) that shows gearing/power/heart rate, and other metrics
– Includes dual position-configurable fans that can be controlled by HR, speed, or manual
– Has a large clamp system for holding a tablet
– Has a small tray for placement of phone or M&M’s
– Includes two 2.0 AMP USB charging ports below the small tray, for powering phone/tablet
– Internal battery charged while you ride to charge ports and display
– Customizable saddle height/position, handlebar height/position
– Ability to change out handlebars or seat for your own if you want
– Ability to add clip-on aero bars
– Adjustable crank lengths built-in: 170mm, 172.5mm, 175mm
– Q-Factor is standard road-bike q-factor
– One glorious water bottle holder

Phew…got all that?  Good!

As you can see, it’s an impressive set of specs.  If we look briefly at how it compares to the WattBike Atom released last year, the core additions are heavily focused on user experience aspects that shine better in apps like Zwift than ERG mode.  For example, compared to the WattBike Atom you’ve got:

– Added feedback that you’re actually shifting (a vibration of sorts)
– Added USB ports for charging tablets that run apps like Zwift/TrainerRoad
– Added brake levers and I’d argue better shifting buttons in terms of feedback
– Added a display for core data metrics to be displayed
– Added fans up front to keep ya cool
– Ability to customize virtual gearing to match your bike/what you want.
– Doesn’t require power cord
– Crank lengths adjustable, versus statically set
– Q-Factor matches road bike, versus wider stance

There are a few minor things the Wattbike Atom has though that the Tacx Neo Bike Smart doesn’t.  For instance, it doesn’t include aerobars like the Wattbike does.  With the Wattbike you get regular handlebars as well as aerobars in the box.

Of course, all these extra features cost you extra cash.  In the case of the Wattbike it’s only really sold in the UK, and the price there is 1,499GBP. Whereas the Tacx Neo Bike Smart is slated to sell in the UK at 2,299GBP.  And of course, the more prudent issue: The Wattbike is actually available today, versus the Tacx bike is at best a few months away for those lucky enough to nab an early spot.

With that, let’s talk about my first ride experience.

First Test Ride:

Of course, the key thing with smart bikes is how they feel.  We talked about all the specs up above, but none of that really matters if it doesn’t feel right across all the apps.  That was sorta the challenge with the Wattbike for me. It was awesome for me with ERG mode and overall functionality, but when it came to Zwift it kinda fell apart because of shifting in particular.  So the inability to know what gear you were in (partially solved since), but more importantly feel the gear changes was tricky.

It’s something you take for granted with your bike – when you shift, you feel it. You feel the click of the levers (or even the button press of Di2 is still tactile in nature).  You feel the drivetrain briefly release tension for a split second as it moves between rings or cassette cogs. But with the Wattbike, none of that happened. It was like a fart in the wind, somewhat unknown.

So jumping right into it I adjusted the saddle height on the Tacx bike quick and easy and was off and running.  The fans weren’t quite final and were the only piece in the system that felt a bit beta to me (as they admitted). But it was merely because the bolt wasn’t firm enough, so they kinda floated too much. But that’s a trivial fix.

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The fans are designed to pair to your heart rate sensor or trainer speed, enabling you to simulate going downhill faster.  I suspect though that novelty will wear off quickly, and folks will just leave them on full blast.  Still, having the option is appreciated.

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Next, while there was a tablet holder I used my a phone to bring up Zwift. I did this simply because I wanted to record the Zwift session for the video.

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Note that below the tablet holder is 2x2AMP USB ports for charging. These charge based on your pedaling power, or you can simply plug the bike in too.

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Within Zwift I paired up the bike via Bluetooth Smart, just like any other trainer – no different there really.

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Once I did that though the onboard display on the unit re-adjusted itself to a paired down version that minimized the information and focused on core metrics like the actual gearing and my power.  Essentially it wasn’t just re-duplicating everything on the Zwift screen, but really just the information you cared about.  Still, I think this is super useful, and you see the same thing on the new Elite bike as well. It’s another differentiator between the Wattbike and the Tacx bike.

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The gearing will be adjustable down the road, so you can program the chainring/cassette if you want to replicate your exact bike setup. Want a configuration that’s better for climbing? No prob. And Tacx is looking at doing the same for replicating Di2 vs eTap and other shifting methods, so that it feels identical to you from a ‘how to shift’ standpoint.  Again, these are the little details that matter.

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What’s most astounding on the entire bike though is that when you shift you feel it between your legs. That’s because the Tacx bike has the ability to ever so briefly (for a split second) pull back on the resistance, so it simulates the exact same feel that your shifting does on a bike where for that split-second there’s almost no resistance.  It’s mind-bogglingly cool, and exactly what Wattbike is missing.  Part of this is the way the Tacx Neo (and thus the Tacx Bike) is designed from an electronic resistance standpoint. It’s effectively the same underlying technology leveraged in the Neo’s ability to replicate cobblestones and other bits of terrain.

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I’d say at this point that for other smart bike manufacturers, some sort of feedback like this will become a requirement to be successful in the market.  In my limited time riding this, it was without question the missing gap on Zwift that the Wattbike needed.  While other companies can implement this virtual gearing realism in different ways, implementing something is required – otherwise Tacx will simply win every conversation and test ride about it.

Now I will say that the only caveat with shifting is that I wish the buttons themselves were a bit crispier. I want a ‘click’ on the buttons (as well as the feel of the drivetrain). Whereas today the Tacx bike lacks the click but has the drivetrain replication right.

In addition to shifting there’s braking, you can pull the brake levers to brake the bike.  This has two purposes down the road.  The first is to stop the bike mid-ride, but the second could be to replicate/simulate directional turning.  So the idea that you could potentially brake one side or the other to turn the bike. Zwift supports neither today, but Tacx says they’re ready when Zwift is.

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Like the shifting though, my second and only other complaint about the Tacx bike is that I wish the brake levers had a bit more travel distance and stopped the bike a bit faster.  Given this was the first unit off the line, I suspect that’s an easy thing to address.

Circling back to some of the hardware elements, the unit has three adjustable points in the crank lengths. By using a small pod inset into the crank arms they can give you 170mm, 172.5mm, and 175mm with nothing more than swapping the pods out:

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The q-factor on the Tacx bike is identical to that of a normal road bike.  Additionally, you can adjust the front handlebars forward/back, as well as up/down.  The rear seat post can go up/down, as well as slide the saddle front/back.

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Next, you’ve got sound…or rather, lack thereof.  As you can hear in my video, it’s virtually silent. There’s a very low hum, similar to a microwave operating in the background (before the ding). Sure, in my video you hear it in an otherwise totally silent room, but you can also hear my phone playing the Zwift music/soundtrack in the background, and my phone isn’t on full blast.  Remember, it’s the same flywheel situation as in the Tacx Neo – so if you’re familiar with that, it’s roughly in the ballpark of that with one key difference: Your drivetrain is gone, which is typically the noisiest part of the equation.

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As far as road-feel, it feels identical to that of a Tacx Neo…except with the rumble in the jungle of the virtual shifting.  I’m personally pretty good with the Tacx Neo road-like feel, though some like the KICKR better. I think that’s purely a personal preferences thing.

Ultimately though, after riding it for a short bit – I’m really impressed.  I guess going into it I had no expectations.  I’d seen it last year at Eurobike like everyone else, but that was merely a frame of what was to come.  It wasn’t much more than a barren tree.  Now it’s a real product that they’re fine-tuning the production line before scaling up for real-world production in the coming weeks.  Certainly my time was limited, and I’m looking forward to getting it into the DCR Cave for longer term testing across more apps than just Zwift.  But at this point, I’m far more impressed than I thought I’d be.

Going forward:

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Ultimately, as far as I can tell at this point Tacx is easily taking the crown of best indoor smart bike, at least in terms of features.  While the new Elite Fuoripista is, of course, a head turner, I don’t think even if prices were equal that I’d choose it over this. Mostly because I prefer the practicality of the Tacx Neo Bike Smart with things like fans and shifting feedback that the Elite unit lacks.  Meanwhile, if you compare it to the Wattbike Atom, as I noted in my review the main deal-killer there is the shifting still isn’t ideal for Zwift.  Zwift has made some progress in terms of a gear indicator, but the lack of tactile feedback has always been a big challenge.

Of course, a $2,500 (Update: $3,199USD, EUR pricing will be notably lower) bike isn’t going to be for everyone.  For a lot of folks, they can buy a perfectly good bike and smart trainer for that price.  But as the Wattbike Atom proved, there’s also plenty of people that want an easy to use stationary unit that multiple people can jump on and quickly configure and just ride.  This fits that (large) bill in my opinion better than anything else on the market.

Certainly I expect more smart bikes over the course of this season, though whether or not those companies manage to hit fall timeframes remains a big question.  If I wanted a smart bike for this season, I’d probably be putting my name at the top of the list for the Tacx unit, and then deciding in early fall if that was the right choice after all the announcements have been made.  Whereas if you wait till fall to order, you realistically won’t get this unit till next year according to the numbers that Tacx is looking at.  As you might expect, manufacturing and delivering such a large product is a different challenge than their much smaller trainers.

Of course, Tacx has experience in massive products though. You’ll remember their Magnum treadmill (and it’s 8,000EUR price tag).  That’s far more complex from a technical and logistics standpoint.  So I wouldn’t assume the limitation will be experience here.

In any event – look for me to probably start riding a unit in August, for a full in-depth review likely sometime in September or so once they start shipping out units.  I’m definitely looking forward to getting more time on it and digging into all the nuances.

Until then – thanks for reading (and watching)! Feel free to drop questions down below as usual and I’ll try and get them answered.

Update – August 2018: You can now pre-order the Tacx Smart Bike from Clever Training in the US. EU/UK links to follow soon – free shipping for US or EU from those respective sites. Don’t forget you can also apply the usual DCR 10% discount code as well, DCR10BTF. The unit is expected to arrive in the US in November, I’d thus expect that Euro folks will get it in late October – which would be the norm for Tacx and how they tend to do it. As usual, using Clever Training helps support the site here, I appreciate it!

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350 Comments

  1. Tim

    The ability to change directions in zwift with the shifters would be awesome. Please Zwift get on this! I would love to have a button I could put on my bike and turn right or left in Zwift. I know you can do this with the companion app but messing with my phone during the ride is not enjoyable.

  2. LR

    It looks like my next indoor trainer for me, and maybe another one for my wife.

    I do have a question though. Did TacX improve their quality assurance? I have two Neo units, and they both came faulty, out of the factory, generating weird noises (whistling, rattling) from day one. I had both disassembled myself, readjusted and the problems went away, but it suggests TacX does not care to test their units before they leave the factory. Did that change or do the owners of the heavy Neo Bike will have to face the dillema of either shipping them back for repairs or repairing themselves to get them to work as quietly as advertised?

    • I think they learned a lot of lessons from the early Neo and Flux teething pains. Things seem to be better these days, and it sounds like they’ve put a lot of new focus on QA.

      But ultimately only time will tell here.

    • Neil A.

      Ray, further to LRs comment “for me, and maybe another one for my wife”, with all the adjustability, is the positional marking of the seat & bar positions good enough that if two (or more) people were sharing a unit, swapping settings would be easy or would it require 15+minutes and a measuring tape?

    • On the unit I tested, they hadn’t put the handle on it yet for making adjustment a two-second thing (it had pretty much rolled straight out of the factory next door into the room like minutes before we got there). But the handle will definitely be there, it may already be on the ones at the showfloor here at Eurobike, I’ll look.

      The measurement numbering wasn’t on this unit, but I think they said that was coming and just didn’t make the cut for the unit we tried. At least, I don’t think I’m blending two different conversations there. I’ll ask when I swing by just in case.

    • Neil A.

      Thanks Ray.

    • LR

      I need two as we have two houses – my wife works in a different country :-/

      Thanks for the reply – fingers crossed for improved QA. This thing is a bit too heavy to just send back if it malfunctions.

    • I confirmed the final unit will have measurement markings on it. Also, as noted above all adjustment points will have the knobs as well (no need for hex wrenches).

    • Mattv

      Hopefully they did. I had 3 Neo units that all made crazy noises too. The owner of my LBS thought I was being too picky, so we opened a brand new one up right off the palette and it made that awful knocking noise, you should have seen the look…
      Half of Tacx’s QA issue is their crappy attitude. I contacted them directly and they essentially told me “live with it’
      I would never buy a $2500 from them unless I had an ironclad guarantee of safisfaction and they could cover any shipping costs.
      I’m sure there are plenty of people who got good units, but I know that their failure rates were crazy high. If anyone wants to buy a used one, I have it sitting in my garage… only makes whistling noises…

    • Malcolm

      A feature of the Wattbike Atom which seems clever was that they provided a “wizard” which would walk you through measuring your road bike and then give you the settings on the Atom for seat post height, bar height, stem extension etc. I’d imagine it’s tricky setting up one of these stationary bikes to be an exact fit to a road bike otherwise because your normal points of reference are different (.e.g it’s perhaps a different height off the ground etc.). Are you aware of whether Tacx plan to produce a similar “wizard”?

    • Pants

      You just need a diy laser that projects a vertical and horizontal cross. I have all of my bikes set up with mm of each other using that (vertical line through centre of bb), horizontal is then a datum (I have mine going through the bottom of the saddle rails). Can do saddle set back and step length from the vertical, and stem height and saddle from horizontal

  3. Jay

    It does get tedious taking the bikes (two of us here, with 2 Neos in the house) on and off and cleaning all the cassettes. Couple of these would be grail pain cave setup.

    Two big points though.

    Sprinting – the Neo currently has lateral movement. I love that. Had a Flux for a month and ended up getting a second Neo as it just doesn’t feel as good out of the saddle or sprinting on. That will get lost with this I’m sure, though there is a major advantage in that you’re no longer afraid to trash your carbon frame. I’m always quite conservative when sprinting and it really is just a fear of going all out and something going snap around the seat stays. Will be interesting to see reviewers put down some proper sprints and see their opinion on it.

    And… the adjustability. Missus’ cranks are 165mm, so I know this can’t replicate that unfortunately. More importantly though, both our bikes are aggressive aero bikes so would really need to see this being able to get us into those same positions for winter when we’re on the trainer 90% + of the time. If not, then it’s no dice. Mimicking position is pretty important for us so looking forward to seeing just how thorough they’ve been when designing this.

    • Neil Jones

      Damn you @Jay… I was happily reading through this thinking “nice, but as I’ve already got a Neo I couldn’t justify this” and now you’ve given me two good reasons – the hassle of bike on/bike off (particularly as I’m thru-axle) and worrying about the load on my carbon stays, especially out of the seat.

      Whilst I’ll totally admit that the first is laziness, in those periods when the weather seems to flip on a daily (or even hourly) basis, it’s still the difference between ‘I can’t be bothered to stick my bike on the trainer just for today when it’s going to be off again tomorrow’ or sweating away for another hour in the garage when there’s actually a short nice break in the weather outside.

    • JTC

      Jay –
      The slight later movement (side-to-side) of the Neo is a real Patellar tendon saver for me. Seems like you think it will be missing on the Smart Bike— I hope not. That feature seemed to be a differentiator for Neo vs the rigid locked in Wahoo products.

    • Wouter

      According to GP Lama there was no noticeable sway, unfortunately.

    • JTC

      I wonder if it is now also missing from the new NEO 2?

  4. Ivan

    Thanks Ray, nice overview you’ve put here. Please info, can this tablet holder be removed (for Zwifters who use big tv’s in front of them, tablet would only come in the way?)

  5. Funkright

    Wife was looking at Peloton, perhaps this would be the better buy. Looks enticing, especially since we could then chose various platforms to ride on/with 🙂

    • Chris Benten

      Does an app exist for group spin classes for smart trainers? Peloton is a dumb trainer (solid built spin bike…no smart other than web connection). I suppose you could get a group together and agree on a workout…cycle team, etc..

  6. Larry M

    Hi Ray, any update on the Tacx NEO Smart Trainer? No updates last year, same this year?

  7. Wayne

    Hey, what a about a power meter like the atom? Seems a big differentiator for me no?

  8. Marco

    Any chance Tacx could consider bringing virtual shifting to the normal neo maybe via the tacx app and/or some bluetooth buttons? it would be nice to “virtual shift” in Zwift etc. with the neo without having to worry about the physical shifters / derailleurs etc. on the “trainer bike”

  9. Paul

    Ray – do you have a link where Tacx is taking pre-orders? I couldn’t find anything on their website. (As you can tell i’m excited about this and was hoping you would be posting on this! Thanks!)

    • Bryan

      Ditto. How would one get on a pre order?

    • Neil Jones

      I just emailed Tacx to ask about pre-orders and within 2 minutes got a reply saying they don’t yet have a release date and were not taking pre-orders at this time. The speed at which they responded makes me think I’m not the first to ask!

    • No link yet. CT is hoping to have the assets to create listings in the next couple days (for both US and UK/Europe).

  10. Gregory simmons

    I guess wahoo isn’t interested in this space? Something sub 2k would be a big hit for me.

    I feel like us Americans get the smart bike shaft

  11. Tony

    What’s about the maintenance of the drivetrain ? Is there a chain? a belt?

  12. James

    Finally! A suitable replacement for a 10 year old Cycleops PT300 Indoor Bike (powertap ant+ hub), which was a dumb trainer, but still felt great to ride (and I actually preferred it after trying a Kickr Snap for a month or so).

    Have held off buying a wheel off smart trainer since seeing this unit last year. Hopefully I can convince my wife that it’s time to upgrade.

  13. Pascal Trouve

    can you remove the cranks for replace it with powercranks?

  14. Joshua Tan

    I’ve been wondering about turning my current bike + Tacx NEO into something similar. For me the biggest gain with the Smart Bike is that it’s readily adjustable for different users, so people of different builds can share the same device. That can be replicated for the seat post by at worst using different seat posts per user and using a QR seat clamp, but I’m not sure how to replicate the handlebar adjustability. Do you have any ideas how that can be achieved?

    • I think once you put the quick release hands on there and the centimeter markings it should be quick and easy.

      I don’t know if you could swap out the entire seatpost as an accessory. I can ask though, that’d be an interesting one – especially if partners have different saddle preferences.

    • Joshua Tan

      Yes please definitely ask about swapping out the seatpost.

      Not sure if you understood my original question though: I’m not sure I want to purchase the Smart Bike since I already have a NEO. It’d be great if I could replicate the adjustability of the Smart Bike by swapping out a few parts of the current road bike that’s attached to the NEO. Do you know of a way to replicate the ease of adjusting the saddle position and handlebar position on a normal bike?

  15. Henrik Isaksson

    I got a email a couple of weeks ago from Swedish distribitor of The Wattbike. They now ship Atoms to costumers in Sweden. It’s the first country besides Uk that can get them from a local distribitor.
    In the email it also was some words of the Atom is going to have a new version that is more focused on gyms etc.

  16. T

    How about adjustability for short riders?

    Did TacX mention adjustability (seat and handlebar position) limits for short (or very tall) riders? I know many 155 – 160 cm short riders out there. Crank lenght 170 mm minimum will not promise too much. My opinion is 165 mm crank lenght should be possible.

    I quess they have decided design specs for max/min rider size anyway.

  17. jmjf

    Looks like one of the rocking animals at a kids park. Kind of llama-like, actually. Shane must love it.

  18. Jason

    Ray, great write up! I would also like to know if 165mm Crank lengths will be in the future as typical shimano crank lengths go from 165 -> 175mm.

    Also my wife is 5 feet tall so it would be awesome if we can both use it.

    • Dave Laird

      My wife is 5′ tall too, and it would be fantastic if we could ditch both of our current trainers and simply share this one smart bike. My biggest concern would be the seat height. Has Tax stated anything about the minimum inseam or minimum rider height?

  19. David

    Hi.
    Do you know what the maximum user height will be for this bike?
    Thanks in advance.

  20. Jason B

    What does it weigh?
    How can you move it? (Any little wheels?)

  21. Joshua Tan

    Do you think you can ask Tacx whether they can come up with some sort of trade-in program for those of use who already own the Neo? I’d love to buy this, but I have to worry about whether I can successfully sell the Neo…

  22. Robert

    I came here to make a comment re: crank length choice, but it looks like it’s already the most common comment. I will echo what others have said and add a little.

    I think 170mm at the short end is too long, especially with the move to shorter cranks, particularly in triathlon and TT. And then of course there are shorter riders, who even on their road bikes ride something shorter than 170mm.

    I am 6’0″ and ride 175mm road and 165mm on the TT bike. I would like to see the ability to not only go to 165mm, but even shorter, say 150mm. This would allow the Tacx Smart Bike to function as a bike fit tool. Want to see what 150mm cranks feel like? No problem! Just change crank length, adjust seat position and go. Then observe changes in feel and measure power.

    This level of adjustability would be easy to implement (fit bikes do this already) but would compromise aesthetics. And aesthetics matter for a product like this. Well, not to me, I would take the functionality, but for a large segment of consumers, they would prefer the sleeker look of the minimally adjustable crank.

    Are the crank arms easily removeable/replaceable or are they more or less integrated into the bike? If the former, I would be first in line to buy if Tacx or a third party offered a more adjustable crank option.

  23. curt shaw

    how to i buy one??? Where??

    curt.shaw@natura-global.com

  24. hncelebi

    Finally a properly silent ergo/trainer. Some of us are living in apartments in Germany etc you know; almost impossible to use a trainer without constant complaints. And that is the reason for popularity of Kettler units despite their medieval software and limited features.
    I hope this one has an accurate powermeter (not stupid calculations, a pm with strain gauges), ergo mode with pre-created workouts (cannot articulate how important this is), local ride recording (I would like the unit record the trainings in a local fit, tcx etc file) and a good service center. No zwift, apps etc required but welcome. I do not want to scramble for a phone, tablet etc every time I do a session. Controlling from a pc is also acceptible and a good alternative.

  25. Daniel

    Ey Ray. Could you ask tacx is It would be possible to implement the simulation of oval plates such as the Q-Ring QX2 Rotor.

  26. Ken

    Ray, what did you mean by this, “In addition to shifting there’s braking, you can pull the brake levers to brake the bike. This has two purposes down the road. The first is to stop the bike mid-ride, but the second could be to replicate/simulate directional turning. So the idea that you could potentially brake one side or the other to turn the bike.”
    While brake levers are L/R, brakes themselves are F/R, squeezing one brake lever doesn’t turn you on a real bike; does it do such on this one?

  27. mattv

    What it really needs is some programmable buttons somewhere that can activate different zwift (or alternative) view modes, or other zwift commands like a gaming keyboard/mouse have.

    I especially want a button to “summon wife for water refill or plug in the fan”

  28. Pmprego

    In you in-depth review (and an update to the storm review) it would be nice to have a part focused on the noise of the bike. As it was referred, in many countries, living in a flat, having a bike creating a lot of noise is a big no-no. In your reviews it would be a nice improvement to have the amount of dB created at, let’s say, 100 rpm (for comparison across bikes).

  29. Kris Mays

    Watching for the window to open to preorder. Thanks for all you do! Your reviews are great.

  30. Jared

    Does it have leveling feet? I think that’s one of the biggest things missing from the NEO

  31. Craig T

    I think they’ve found a good niche to fill here. Spin bikes lack road bike feel. What I would like to see is this with a front end that raises with incline like the Wahoo Kickr Climb.

  32. Ken Nakata

    To me, the biggest selling point to a smart trainer is that I can finally keep my bikes in the garage and out of the house. No more black stains on the walls and doors from bumping my tires against them!

  33. Hobe Scholz

    @ Jared, if you watch the video closely you can see leveling feet on the front. Or at least some knobs that look suspiciously like them. Also hitting F5 for a chance to preorder on CT. Wife is convinced!

    • Fear not – I’ll drop a comment with the links here as soon as there’s a listing available on CT (so if subscribed to comments, you’ll get notified immediately).

      That said, I’m a bit concerned with some of the pricing updates/details I’m hearing post-Eurobike…

  34. Leon Evans

    This would be an insta buy for me as a time trialist as it means I can save 10-12 hours of wear and tear on my time trial bike when training indoors if they can provide satellite gear shifters that you could add to tribar extensions so I could change gears without getting out of position.

    I will definitely be following this product with interest and with a high interest in purchasing.

  35. Just as a quick update – Tacx has confirmed final USD pricing for the bike…and it’s gone up a bit.

    It’ll come in at $3,199. EU pricing remains the same at 2,599EUR.

    Personally, I think this is too high. Given most US buyers will still have to pay local sales tax (another 5-9% likely), that puts the total price upwards in the $3,500 price bucket.

    That’s about 50-70% higher than the Wattbike Atom, if of course Wattbike ever got around to shipping their units in the US.

    • Paul

      Woof. That’s steep. That’s about US$1,000 more than I paid for my Neo, a used carbon 105 bike off ebay, cassette, install tools and sales tax. People will pay for convenience though and this type of product is aimed at the “Peleton” crowd. I have two non-cyclist friends that would love to start zwifting but the complexity barrier of buying all the right parts (trainer, bike, etc) and putting it together (for non-cyclists) is too steep. $1,000 is a big margin though, especially since a Peleton Bike is only $2,200 with california sales tax (despite its clear inferiority in terms of control-ability). US$2,500+tax seems a lot more competitive. Hope Tacx doesn’t shoot themselves in the foot and lessen the success of this important product avenue with such pricing.

    • Henrik Isaksson

      As I wrote some days ago, Wattbike Atom now ships go Sweden. The price is 2111 Euro.
      So a Tacx neo smartbike is not that far away on europeian pricing. What I have read about the two I would put my money on the tacx.

    • Paul

      Fair point. For 500 euro/dollars more I’ll take the Tacx any day.

    • Jared

      If Tacx gave me the MSRP of my Neo in trade in value towards the smart bike I think I’d go for it.

    • Joshua

      I checked with Tacx and nope, no trade in. I think it’s a silly long term move, as I don’t see how most people’s flywheel and circuity will accumulate enough wear as to make them unrecyclable.

    • Ack! I was all-in for $2500. $3200 has me in the “wait for the 2nd gen/a price drop” category and that’s without sales tax (Oregon). I suppose it’s another season on the G1 Kickr.

    • credo

      Mike, Ray already dropped the preorder info on this thread. With 10% off and free shipping, order comes out to $2880 fully delivered. May be worth a relook if you were considering at $2500!

    • Yep, slightly more compelling, but still a touch more than I’m willing to drop without serious thought.

  36. Great pre-review, I think I’ll want to buy one of these!!

    I can’t find any mention of the bike on the Tacx website, do you have a link?

  37. Mark

    Ray…from your brief test ride does the Neo Bike feel the same as a regular bike on a Tacx Neo in terms of inertia?
    As opposed to a spin bike which doesn’t feel like riding on a road at all.

    • Felt the same to me (and my brief test ride).

    • Levin Lawrie

      Ray, how does it compare to the Wattbike Atom? Does it have the “spiral of death” where resistance gets ultra hard if you stop pedaling? and overall which you you buy? Thanks!

    • I didn’t run into the spiral of death, but I also wouldn’t say I had a ton of time to get myself into that situation either.

      At this point, the Tacx bike is coming in substantially higher than the Atom, and the Wattbike folks sound like they’re getting fairly close to some major firmware updates too. So might be worth a revisit there.

  38. Marcel

    Wow… this is pretty far outside of my affordable price range, unfortunately, but it looks (and sounds!) amazing… here’s to hoping my gym will get them at some point. Great video, Ray, finally subscribed to the channel 🙂

  39. Blackadder-

    Hi Ray,
    Tacx have announced the Tacx Flux 2 as well as this Tacx Neo Bike Smart but they have nothing announced about a new Tacx Neo trainer on the 2018 Eurobike – Do you still expect a new version of the T2800 Tacx Neo Smart direct drive trainer in the near future or is it ‘safe’ to buy the current T2800 model? As they use the current Tacx Neo model in this Tacx Neo Bike Smart I assume that we can be pretty confident in the support (software updates…) of the T2800 model.

  40. Thomas

    Great write up as always many thanks. I’m just wondering if you know the best way I can get my hands on a unit as soon as possible after reslsease. I live in the UK.

    I’ve just sold my wattbike atom after being left disappointed by its failings. This looks like it ticks all the boxes the atom failed to.

    For me it just depends whether I can get one in time for the winter.

  41. Mark

    A few people have asked about the crank lengths namely sizes outside of 170-175mm which come as standard.
    I use 165mm cranks to alleviate pain from a hip impingement so I would need that option if I was to purchase the Neo bike.
    I imagine many others will have reasons for needing cranks either bigger or smaller than 170 – 175.
    Could you maybe ask Tacx if the cranks can be replaced or if they are considering it as an after market add-on?

  42. Tiffany

    Is the girl excited about this? I am with her- hate moving my bike on and off the trainer…..

    • I asked, and she responded with: “Is it pink?”

      Serious.

    • Tiffany

      OK- my first thought is “wow DC Rainmaker responded to me.” Second- I read somewhere that The Girl wants a Peloton Bike and I think I would like one also- but I don’t like the proprietary stuff– so I have been waiting for a good substitution. Is this that bike? I am sure a pink saddle and bar tape could be installed…..

  43. switch486

    Hi Ray,

    i wonder if You could please repair the tags You have created for the articles about the Tacx neo smart bike, actually there are 2 articles which have different ideas for tags, so in case I want to find them – i google them.

    The tags actually look like this:
    tag/tacx-neo-smart-bike
    tag/tacx-smart-bike
    tag/tacx-neo-bike-smart

    Regards
    Switch486

    • Thanks, I’ve now made both articles have the same Tacx-focused tags.

      The reason there’s actually two sets of tags:

      Tacx Neo Smart Bike
      and
      Tacx Neo Bike Smart

      Is my way of correcting for a weirdly worded name. The official name is ‘Tacx Neo Bike Smart’, whereas in English, nobody would say that – we’d say ‘Tacx Neo Smart Bike’, because the word ‘Smart’ will always go in front of whatever we’re describing as smart (smart home, smartphone, smart etc…).

      The number of times I’ve had to correct myself writing or verbally…

    • Wouter

      FYI – the word order is also non-sensible in Dutch, should you wonder.

  44. Tony

    Does the unit simulate climbs?

  45. Phil S

    Hi Ray
    When I Google ‘TACX Neo Smart Bike’ the only recent posts I see are this page and yours and Shane’s YouTube videos.
    Nothing on the TACX website.
    Any idea what’s going on?

  46. Pants

    You mention the first units will be sold out so there will be a wait at launch. Any idea how to actually buy/pre-order? I’ve googled this and can’t find it anywhere except your reviews

    Thanks

    • Yeah, in short Tacx has been super-slow at getting ‘official listing information’ to retailers. Basically, the exact wording and pricing so that retailers can properly list it. Said wording has to be standardized, else things like features can get muddled when one retailer might got and say something that’s incorrect.

      Normally, manufs have this ready on Day 0…but apparently some things were in flux here (no pun intended).

      The split second that I hear it’s listed, I’ll definitely post here!

  47. PS

    Here’s the email I got from TACX this week when I inquired about pre order and release date:

    Thank you for your message and great to hear that you’re interested.
    It is not possible to pre order the NEO Bike Smart.
    We hope to release the trainer end October or beginning Q4.
    Kind Regards

    Tacx Support

  48. Andreas

    Q-Factor is standard road-bike q-factor.
    Do you know how much millimeters? (145mm , 150mm)?

  49. Justin Riddett

    Thanks DC, great review.

    Knowing what you know today, which bike trainer set up would you recommend?

    Wahoo’s latest Kickr with climber, stand etc or the Taxi Neo Smart Bike?

    Cheers, Justin

  50. Bill Taylor

    Please notify me if/as the pre-order becomes available.

    Thanks!

  51. Hey Folks-

    Many of you have been asking for purchase links via CT for the Tacx Neo Smart Bike…and finally, those are here (for the US anyway, UK/EU links should follow very shortly).

    Here’s the US link: link to clevertraining.com

    The final Tacx retail price (as decided by Tacx is $3,199USD). There is no fee for shipping to you fwiw, which is somewhat notable in the indoor bike realm (most times it’s $250USD, such as Peloton).

    The official ship date for this is currently listed as ‘late November’, which is a bit of a blend of Tacx’s timelines, plus Clever Training being the usual very conservative with manufacturers dates and padding things a bit more.

    Note that you as DCR Readers can still use the DCR Reader 10% off coupon code, DCR10BTF to get 10% off. As noted, you’d already get free shipping on this item…this just makes it faster free shipping. Plus, you support the site and all the usual goodness.

    Enjoy!

    • Kris Mays

      Paypal isn’t currently a payment option for some reason. I’ve sent an inquiry. Large ticket item like this, it’d be nice to get interest free payments to spread it out. Very annoying that it’s not an option. If you have any inside pull would you mind asking if it’s intentional? Trying to get my preorder in as early as possible in hopes I’ll have it as soon as possible.

      Thanks again for all you do!!

      Kris

    • TL@

      You have a link for us Europeans too? 🙂

    • Kris: I just shot a note over asking. They do have Affirm payment plans available, but it doesn’t appear to be interest-free on this item. Sometimes it is/was, but I’m not sure how it’s decided.

      TL: Yup, Europe links coming shortly (I hope). They’re still waiting on Tacx on the EU/UK side.

  52. Joshua Tan

    Ray when you review the Smart Bike, please do devote a section to maintainability, e.g. how many parts do we have to take out and grease? Are there any actual gears/chain to replace? One of the biggest reasons I want this is because I don’t want to go through the hassle of maintaining my turbo-attached bike, and if it’s as simple as the current Tacx Neo setup of greasing the flywheel every half a year or so that’d be great.

  53. Leon Evans

    Ray,

    Please PLEASE test tri-bar extensions for your full review.
    I am a TT’er and would be purchasing this so that I can stop using my TT bike indoor and reducing wear and tear on it.

    I am concerned how TT bars would fit on this and whether TT bars would run into problems hitting or obstructing the display panel.

    If the bars themselves wont obstruct the display, would your hands, when training in the TT position simply obstruct the display and how will Tacx accomdate TT’ers/Triathletes who train in the TT position??

  54. Steve Catlin

    Hi Ray, do you have a date for publication of an in depth review?
    Thanks!

  55. Steinar Hansen

    The bike looks great, and is the biggest contender for an upgrade of my Pain cave. I had a Neo previously (with no problems at all) and wonder how the material and production quality feels with the bike. There is nothing that would be more off putting than spending all the cash on this bike for it’s awesome technical (and mechanical) features just to experience it to be creaking in it’s plastic panels and that it feels put together with parts that just ALMOST perfectly fit if you understand what I mean. Can you say a little about your experience around build- and material quality ?

    – Steinar

    • I think the build and material quality were great. Same as the Tacx Neo. Obviously, it’s not designed to be a gym bike with 10-15hrs of usage per day, it’s designed as a home bike. So it doesn’t need metal paneling, which they don’t have to save on shipping/etc…

  56. Thomas

    Hi there. Sorry if this has already been asked but any update on the uk release?

  57. Michael

    Meanwhile any news on availability ? Thx

  58. JIM C

    Question: The Tacx Neo allows a bit or rear wheel sway (side to side) this is important to me vs the dead rigid feel of some bikes locked into trainers. My knees actually feel less stress with a little give vs a rigid mount. I assume that is missing in this Neo Bike Smart?

  59. Great review.

    Do you have any information on the footprint / dimensions?

    — cheers
    v

  60. Pants

    Hi

    Does the TACX bike provide any form of pedal stroke analysis?

    I loved my Wattbike but not enough to go for the Atom over this, would be good if this provided feedback on pedalling efficiency

  61. Matthew

    Just noticed that this is up for ore order on sigma sports for UK delivery now. Be lucky to get it by Christmas though by the looks of it

    link to sigmasports.com?

    • Hobe

      That listing computes to a lower MSRP in USD than what we have seen. Sure would be nice.

    • Yeah, but they won’t ship it to the US, and honestly, if you had any problems you’d be hosed on that since the US distributor wouldn’t help you get it resolved.

    • Hobe

      Meant it would be nice if they had taken your advice and adjusted the price point between the date CT listed and the date Sigma listed it. I wouldn’t try to purchase from a UK based vendor for the reasons you mentioned. Unfortunately the push in delivery date means that the purchase on the card will go through at same time as other holiday stuff.

  62. Guilty

    Bummer….looks like the delivery is pushed out to December on clevertraining.
    “Pre-Order : Expected Early December”
    I was hoping to get it before Winter hits 🙁

    • Pants

      thinking if UK (read Europe) deliveries are estimating xmas eve then even early December estimate for USA might be optimistic

    • EU deliveries are expected late November, but often times what Tacx (and Elite) does is they actually take the first week’s worth of production and sticks it on a boat, and then starts Euro production. This way the US shipment gets on its way a bit sooner.

      Still, I agree, I don’t foresee a scenario whereby US folks get Tacx bikes before Christmas, unless Tacx decides to air-ship them. Which, perhaps they might (I’ve voiced my opinion clearly that they should, at least for pre-orders prior to Christmas). It’d cost them, yes, but it’s actually not as bad as shipping a Wattbike, due to the unique design of the Tacx Bike. In theory the box will actually be thinner than the Neo (but slightly longer. Kinda like a Ikea bookshelf.

  63. Gavin

    Hi

    No hdmi output? I got use to my 4k 40″ tv.

    Only works with an Ipad?

    • I’m not sure what content would go over that HDMI port?

      There’s no native app on the unit itself. Rather, you use whatever apps you have. It can hold any tablet you want. The iPad was merely what we had that day. It has standard USB ports, so you can use anything that supports that for power.

    • EV

      Sure would be great if they would air ship for pre-orders. I’m dying to get this in the cave. Free shipping and the 10% off helped get this within range, plus I’m selling the bike I have on my current trainer, as well as selling the trainer, so won’t be too big a hit on the wallet. In return I’m expecting a much more versatile tool that everyone in my family can use with no more hauling bikes on and off the trainer. Can’t wait for this to arrive.

  64. Now, one of the biggest questions that is rounding my mind at the moment.

    TACX SMART BIKE
    VS
    Wahoo Core+Climb+basic bike with an easy saddle height clamp

    Like the simplicity of the smart bike BUT wahoo core + climb looks + cheap ish bike like a more versatile combo for about the same price?

    • Exactly. For the price (at least in USD), I can have a trainer unit that’s just as good and a decent spare bike (that’s my current setup). This price might work for folks who buy things like Wahoo fans, but the rest of us? Not so much.

    • EV

      For me this will be a godsend. I’m so sick of changing bikes and cassettes every time someone else in the house wants to zwift. This isn’t all that much more than some other high end gym bikes but you get so much more. I can’t wait.

  65. Ben

    I preordered it through Clever, I hope we hear some dates soon. I was hoping Nov but Dec is ok too. For now I have a kickr but I’d like my bike back so I don’t have to switch it in and out if I want to ride downtown…

  66. paul

    I did a preorder when first available. Had to cancel that credit card due to fraud and have a new one now. What should I do to make sure the preorder goes through correctly?

  67. Ivorcarpbike

    Hi ray
    Are the gears and drive chain real or virtual, if it’s virtual do you get the option of chainring sizes I.e. 53/44. 52/36 and compact 50/34
    I did note in a vidio the cassette can be 12 speed or 14 speed os are the cassette sizes optional
    Cheers ivor

  68. Ivorcarpbike

    Hi ray
    Will the neo bike give power readings from individual Feet
    Cheers ivor

  69. Catxuto

    It’s worth paying the price difference between this and wattbike atom

    • Thomas

      Yes. I have had and sold the wattbike. Even if you don’t by the tacx bike I’d highly recommend you avoid the atom. It just comes up short in some key areas.

  70. credo

    Hey all, just stopping back with some news. I noticed today tacx finally put up a product page on their site with some interesting details throughout: link to tacx.com

  71. JTC1

    I would pre order the Smart bike today if I could confirm that the small amount of left/right sway that the Neo is known for is still present in this bike. My patellar tendon really appreciates a little give in the pedaling motion vs the locked down feeling of the Wahoo.
    1. DC Rainmaker did not mention it in his initial video
    2. no mention of it in the Tacx product page.

    If anybody knows if this motion is still present – please let me know ! Thanks !

    • I honestly don’t remember well enough (it was almost 4 months ago now), whether there was any noticble motion or not.

      Plus, there have been a variety of internal changes since then anyways. I can ask though, and hopefully I’ll be able to confirm soon enough (sometime November) on a test unit.

      My general suggestion would be to pre-order now (since you can always cancel later if it doesn’t meet your needs – my review will release at/before shipping, or at worst I’ll have a unit by that point to answer question on). I suspect availability will only get tougher as they get closer. Which isn’t so much a push to order, but just setting realistic expectations.

    • JTC

      Thanks for the update DC Rainmaker. I will preorder and hope that there is more info on this feature before my unit is on the way.

    • EV

      Or you could just put some foam or rubber pads under each foot. That would probably give enough motion for you

    • JTC

      Not a bad idea if it worked. Dont need much lateral movement — but 100% rigid trainers have a way a waking up injuries from years ago.

  72. Steve Woodle

    Thanks

  73. KMays

    Ray,

    Have you seen a Skillbike in person? It looks very promising as well, but not sure what it costs. Technogym Skillbike looks like it will compete in the same arena with all the connectivity. I’m not sure if they are currently shipping or not.

  74. Thomas

    The stem doesn’t look adjustable which seems a little short sighted.

  75. Wouter

    Hi Ray,

    Hope the nudge between your legs turned out to be benign.

    With such a substantial investment in mind, I was wondering what are your thoughts on the future of the transmission protocols that are currently the industries’ standard, and hence drive the Neo Bike Smart’s communication with online platforms? I know it’s hard to predict, but would you think they are still relevant in 10 years?

    • (If for the purposes of discussion we use ANT+ FE-C, since that standard is more advanced than FTMS at present…)

      Right now the standard is lagging a bit to keep up with the convergence of what is basically the control aspects of FE-C with the gear-shifting monitoring aspects of the Gear Shifting profile. There needs to be some extra pages in FE-C to cover that.

      At present companies are just doing it privately via private pages on FE-C and FTMS, but that’s clunky. And to be fair, everyone knows it. It’s a matter of figuring out how to find that middle-ground.

      I think 10-years out out for almost any protocol is tough, but if we look back 10 years we’d see ANT+ power is still here (and more powerful than ever before), and it was here 10 years ago. HR profile is older than that, as is speed/cadence.

    • wouter

      Thanks!

      I’ll take this as a “don’t worry about it you’ll probably still be able to Zwift with your neo bike smart 10 years from now” 😉

    • Definitely no issues there. After all, Zwift is still supporting the CompuTrainer, a product released well over a decade ago (depending on which version), and that was stopped being sold 1-2 years ago.

      The numbers of CompuTrainers out there is trivial in comparison to even just one product line of FE-C or FTMS trainers. To put it in perspective, Wahoo will ship more KICKR CORE units in two months than CompuTrainer ever made in their entire history.

  76. CB

    Can one do standing-start efforts on this trainer?

    Background: I currently have a Tacx Neo and if I try standing starts (I’m a track cyclist), i.e. from 0 cadence, max power to ~130 cadence in a few seconds, the trainer gives out, almost like a breaker popping to protect itself. It goes to zero resistance and I have to stop pedaling to reset. I’m sure this effort is no where near the 2k watts or so it’s supposedly capable of, though I suspect this is for a higher cadence than the beginning of a standing start. Perhaps it comes down to the torque rating. I can do these efforts if I ramp it up slowly, say over 10-15 seconds, but that kind of defeats the purpose. The Internets, FWIW, also suggest mixed results on these kinds of efforts for Neo and Kickr.

  77. Paul Twardowski

    Uh oh. Just got an email from CleverTraining saying shipping delayed until January!

    • JTC

      Not surprised – bike industry just cant seem to get timing figured out. I ordered a high end Mountain bike and delivery has been postponed to December… not the best time to deliver a warm weather product.
      And for home trainers… I can see where this is heading, November became December and now its January. Feb or March is next….
      I truly think this is going to be an awesome product … but looks like Fall 2019 is making more sense now.

    • Yeah. Do note that US vs EU/UK shipping will vary by roughly 3-4 weeks. Last I heard (last night), they were on track to have a final prod unit to me the last week of November (or, last few days of November more specifically).

      While it takes only about 20ish minutes to get to my place from Tacx, it takes about 3-4 weeks on the open ocean to get from Tacx to ‘Merica. So if the first production units roll off the line Nov 30th, then the soonest US shipments would arrive would basically be Jan 1st.

      Typically what Tacx does is take all shipments from the first week and send them via container to the US. Then the secondish week becomes EU/UK shipments. This gets the US ones on the way.

      If things change, I’ll drop notes here.

    • JTC

      I’m really on the fence here. This product would be ideal for my situation. But any delays beyond January delivery and it makes sense to wait until Fall – next year. Sales would have been brisk if this product would have been available in September/October. I am a little worried about taking the first ones off the assembly line. I have retailers that sell Tacx nearby – but they dont know about this bike yet. So I would be ordering from Clever Training – I hope post sale support can be figured out should these early units have issues.

    • EV

      Yep, got the same email. Bummed, but not surprised. Will just have to put up with switching bikes for another month. If the delay means a better qc’d product, that’s ok with me.

    • JTC

      HI Ray – Still on for this week to get your final prod unit of the Neo Bike Smart?

    • I haven’t heard. I’ll ask tomorrow morning.

    • JTC

      Thanks Ray – really looking forward to your update once you have time with the Prod unit…

    • javier

      Hey Ray, you might have more connections with TACX than I do. I hear from distributor that there have been some “problems” in quality, and production is halted at the moment!

    • They’re behind, but production can’t be halted if it didn’t begin. 🙂

      The current plan has them doing their first production run tomorrow or Friday.

    • They were aiming to have their first product units completed last Friday, but that has slipped slightly. As of last night they were still working on them.

      I suspect we’re realistically a couple weeks away before we see any production units go to consumers, as I suspect we’ll see the first production units get some more detailed testing once off the line.

  78. mechantbruce

    It’s disappointing that Clever Training EU is still not taking preorders.

  79. Javier

    We are tacx retailers and as far as we know, until mid-late december units wont arrive to retailers, so I doubt that you will get it before that in any retailers

    • Kevin

      Pre-ordered fr Sigma in the UK was meant to ship before Xmas, emailed them to comfirm all was still good, told they were in regular contact with Tacx and no changes noted. Few hours later email from Sigma stating delay and no new date could be confirmed. Becomimg a typical issue with companies, Kicker climb as an example.

  80. moshe

    Is the fly wheel mechanism same as the Tacx neo and therefore likely to have issues with noise?

  81. Chris

    Does the unit have motorized adjustable seat/handlebar positions? What I’m getting at is the ability to save positions, so if I swap from TT to Road, I choose so in a menu, it puts everything back, and viola, instant bike transformation and no tools required (other than some fine tuning if the saddle angle is different, mine is for example). That’d almost get me to jump on this bandwagon. Also, does the unit have full ability to get your TT position right in terms of height/length? Can’t tell if the aero bars would get in the way of the tablet holder and all of that.

  82. Leon Evans

    I’m still waiting on a reply to this thread Tweet from @Guyver1_: link to twitter.com

    @tacx @TacxSupport @dcrainmakerblog @gplama any update on this? It went very quiet..

    speficially regarding TT extensions and arms/hands completely obscuring the out front display.

  83. Jonathan Weeks

    Ray – how do you feel about the “future profess” of the Neo smart bike? There’s so much innovation in the smart trainer space at the moment that the idea of getting locked in to a certain level of technology doesn’t make sense to me. Firmware/software updates will only go so far. Also, if this goes wrong – imagine how difficult it’s going to be getting it back to Tacx.

  84. Lukman

    Hi Ray, I cant get any info on the minimum saddle height. Getting it for my wife but not sure whether it can fit her!

  85. Lukman Nurhakim

    Also Ray,

    Is there a manual resistance level mode for this bike?

  86. Gareth

    Hi Ray,

    I see on your recent DCR Pain Cave tour you are in receipt of the Neo Bike. Is this a pre-production or 1st product run unit? I have one on pre-order in the UK and now doubt its going to be a Christmas let alone an early Christmas present to myself and guess I’m looking at sometime in Jan 2019 unless you have more insight from Tacx?

    Cheers

    Gareth

  87. Magnus

    When will we see a head to head test between Atom and Neo Smart bike :)?

  88. EV

    I received these dimensions from Tacx in case anyone else is interested in figuring out fit for multiple family members. Looks like a pretty good size range.

    Unfortunately I’m hearing late January delivery at the earliest now. I’m starting to wonder whether to cancel my pre-order and just wait til Fall if it slips any further.

    • My general rule in life when it comes to pre-orders and whether to cancel is to always wait till the very last second to cancel. In most cases it doesn’t cost ya anything to hold your spot in line, and ya never know whether you (or perhaps someone else you know) might want it.

      I apply this to all sorts of things – cameras, drones, watches, etc…

    • EV

      Agree completely. I still want it but I’ll use it less during the warm months, so if delivery drags on til Spring I may just wait until Fall. Then again, the vip discount on the preorder will be hard to give up. Just wish they’d hurry up and get these things out the door. A little concerning that it keeps gettting delayed.

      BTW, the attachment with dimensions doesn’t seem to be showing. Will try again here. They should put the diagram on their website.

    • Foxy Moxy

      I just had to cancel my pre-order, I am out of town for 3 months starting Feb 1st with nobody to accept the heavy package… oh well, ill read reviews and grab it when i get home.

    • JTC

      Yes – I could no longer wait… gave up and went with a Wahoo kicker + climb (using Rouvy). Has been a very nice experience so far.

  89. Tom B

    Can I ask where you guys are based and where you are hearing that it could be a few more weeks wait? I have one in order in the uk and the shop is telling me early jan. I’m hanging on to blind optimism at the moment!

    • EV

      I’m in the US. I imagine you’ll see yours before any of us stateside.

    • Right now most of Tacx is out on holiday till after the New Year. Thus, the Neo Bike lines won’t be spinning back up again till likely the 3rd or 4th, and that’s still in a goal to produce the first production unit.

      They’ve been trying for about a month or so now to get ones off the line that meet their quality standards. Each week they make a go at it, and then end up tweaking things (which, to be fair, is good for consumers that they aren’t pushing out unacceptable units to consumers, even if frustrating to us).

      So, the earliest a unit would realistically come off the line is the week of Jan 7th. Those first ones would then be allocated likely to Tacx folks/media/etc for more detailed testing/etc. Then, Tacx usually allocates the first full week of production to the US market, since it then takes 3-5 weeks to get them across the pond via ship. The second week tends to be Euro distribution (so now we’re mid-late January). I don’t know how the UK falls within that and whether it’s part of the EU distro or another pile the next week.

      Anyway, I don’t think we’ll see any units hitting any consumers in Europe until mid-late January – and that’s assuming folks come back from vacation and things work perfectly the first time.

    • EV

      Yup, just got the note from Clever that we’re looking at early February now. Not surprised given Ray’s info on the production challenges. Still holding on with my pre-order and hoping this doesn’t slip again, but certainly won’t be surprised if it does. As long as they are making product improvements I guess it’s a good thing. Riding the Direto is not so bad, but I really am looking forward to getting my bikes out of the house when this comes.

    • and complete silence from tacx….

    • TLa

      That’s not true. My LBS called them yesterday and apparently they started production, first shipment is next week.

      They can only mak about 500 units a week (the Neo2 is at 1500 a week) so it will take a while to catch-up.

      I ordered mine in november so I should get mine before end of januari.

    • Hello,

      Ok then you heard more then me. Only thing i heard was that they were still planning to run production week 2 of januari, but they planned to start production several times before

      Harry

  90. Tom b

    Ah ok thanks. Well hopefully we all get our hands on one soon!

  91. I have one of these on order from my LBS. So may get one in late Jan or Feb I guess. My aim is to be able to do precise interval sessions to get a bit stronger ready for the summer. No need for endurance as I’ll ride outside for this.

    I know I can subscribe to one of the on-line services but I think I’d just like to use it without having to subscribe to anything.

    So! How straigtforward is it to use for simple interval sessions. Can I record them, put them on Starva, do I need to use a GPS or would an iPhone or iPad be enough to log a ride? Do I need to plan an interval session beforehand somehow or can I just ride and alter the resitance on the fly as I ride?

    Not having used a smart-trainer before I don’t really know how to do this. I guess it’s all possible, but a simple ‘how to guide’ would be nice 🙂 Is there one anywhere?

    Thanks.

  92. Steve Catlin

    Hi, I’m holding an order pending your in depth review DC. Any view as to when we might see this? Ta, love your work!

    • Nothing new. I sent over a note on Friday asking what the scoop was, but haven’t heard back yet.

    • Gareth Cooper

      Looking forward to any updates you can provide with your contacts at Tacx 🙂

    • AB

      UK Retailers are moving their availability dates back to end Feb/early March. It’s becoming a bit of a disaster! It just makes me more wary to avoid a pre-prder as there is bound to be an issue somewhere. Tacx needs to come out with some kind of statement about their delays.

    • EV

      I just heard from Clever training that delivery to US is still on for early Feb. This is for an early pre-order, so the UK retailers you mention might be for new orders only.

    • I suspect at this point that Tacx hasn’t updated the US distributors, which in turn haven’t updated CT (or even Tacx updating CT).

      Short of Tacx dropping off a unit tomorrow to me (a mere 15-20 mins away), and also having had an entire shipping container already on the docks to the US, early Feb won’t happen. I’ll check with them again tomorrow (I shot them a note last week too), and see where things stand.

      On the bright side, at least they aren’t shipping broken units.

    • EV

      Sigh. You’re probably right. I’m just hoping to get the thing before Spring when my indoor time will go down significantly. If only they could use the world shifting time warp portal from CVRCade to get it here. Agree that it’s better than shifting bad units, but jeez, they were talking deliveries last Fall. Somebody got way out in front of production on this one. Must have required some major redesign or substantial issues with manufacturing or third party supply at any kind of scale.

    • Gareth Cooper

      Hi Ray,

      Any news back from Tacx?

    • Joop Valenkamp

      Update from the Netherlands.

      The Tacx Neo Smart Bike T8000 is ready for shipping but there is a delay. The delay is caused by a CE certification issue.

      link to youtu.be

      As soon as the CE certification is fulfilled the Tacx Neo Smart Bike will be on his way

    • Joop Valenkamp

      @Garett Cooper you are right.

      Europe has CE.
      US has FCC.

      It’s not my cup of tea.

      I can imagine that if the FCC certification is done, shipping to the US must be possible.

      But the question is why is the CE certification still a problem.

    • Hmm, I think there might be some confusion on the delay. I talked with Tacx on Friday, specifically the product lead and the CEO, and the reason for the delay is currently:

      “Working on test equipment to automate the calibration process.”

      As you may know, Tacx has a highly automated factory (all in the Netherlands). They do all their own robotics/automation work in-house as well. That’s a huge advantage over their competitors once things are up to speed, but it also means the work falls on them to get that up and running (versus an outsource factory).

      I haven’t heard anything about certifications from them. They didn’t have a specific date for when they’d be ready to ship unfortunately.

    • TLa

      On Facebook they said this month (in Europe)
      So next week would be the latest possible 🙂

    • Also, I just checked with Tacx on the approvals bit. They confirmed that’s also part of it, so it’s more than just the one item.

    • Joop Valenkamp

      ‘to automate the calibration process’

      I’m not sure but I thougt that de Tacx Neo 2 is part of the hardware of the Tacx Neo Smart Bike. It’s more or less the same unit. Right?

      What is the difference between calibration protocol of the Tacx Neo 2 vs the Tacx Neo Smart Bike.

    • Without asking, I would suspect that it’s mostly due to the physical aspects of it. The NEO2 calibration is/was done on a bench by humans (since they fit more easily there). I suspect the logistics of automation machines for a bike are a bit different.

      I believe GPLama’s recent Neo2 factory visit video shows the NEO2 calibration process: link to youtube.com

    • And now it is almost feb 2019…….

    • steve

      Reading between the lines, it seems like Tacx means that the first units will be shipping to distributors in January, which means that any non-EU deliveries will probably be late Feb or early March.

      As a US customer with a pre-order, I expect I’ll see mine early March at this point. Too bad. I wish I hadn’t gotten rid of my trainer back in November (although I’ve been forced to do some work on the rollers which has had a nice benefit).

  93. EV

    Does that mean all deliveries are delayed or just those to EU countries? CE seems to be required for EU sales, not sales to US.

  94. CVJ

    Wat about wear parts like bottom bracket etc. Are they proprietary?

  95. EV

    Still haven’t heard anything from Clever since they said it was on track for early Feb, but it seems pretty clear that’s not going to happen. One of these days we’ll get some good news…..

    • CW

      Production stopped and no delivery before December 2019, was the unpleasant surprise mail (January 23) I got from the shop I ordered from.

    • MD

      The mail I got this week from my UK store said delivery moved to early Feb. I would be surprised if production was stopped till end of 2019 – that would kill any lead they had in the market. By then there could be other competitors and the price points would have changed.

    • EV

      Wow. Sure hope that email about stopped production is wrong, but nothing would surprise me at this point. This thing must be harder to make than the space shuttle.

    • CVJ

      I got the same mail, production stoped until dec, but havent cancelled my order yet. I wish Tacx would give us some news on what’s going on. If it’s true that the’ve stopped production why not say so instead of “next week, end of this month”

  96. EV

    Well, that’s depressing. I was really excited about getting this. Can’t understand why nobody is offering a decent Zwift compatible all in one yet when peloton clearly shows there is a market. Atom doesn’t cut it and isn’t available in the US. Hard to believe Tacx can make that crazy advanced treadmill and not this bike. Cars have been developed faster than this. Super bummed.

    • Magnus

      Is the Atom that bad? Thinking of buying one now and the users (on Atom Facebook groups) seem quite happy with it now after updates. I know it was bad at the beginning but have they not sorted out most of the problems?

    • Thomas

      I was a part of the atom Facebook groups when I had an atom and I was surprised how positive about it most of the were as I found it very flawed. I wouldn’t recommend buying one if you want to use Zwift.

    • MD

      I’ve never used one myself and have a Tacx on order so I’m biased to assume the Tacx will be better, but a friend of mine has one, used it for Zwift and and says it’s great.

    • Sounds like someone got some wires crossed in a bad way.

      I just checked with the Smart Bike program lead this evening (forwarded him the comments), and there’s no such December delay. Units are all in production now and pending final certification, which they expect in a few weeks. At which point they’ll ship.

    • Gareth Cooper

      Phew!!! That’s more positive 🙂

    • TLa

      I hope it won’t be a few weeks. A guy from Tacx told me last week that I would get the Neobike by the end of january, a few weeks would mean end february 🙁

    • Typically speaking ‘a few’ means 1-3, often just 1-2. The end of Feb is 4-5 weeks away.

      I can pretty confidently say there’s zero chance you’re getting it by this Thursday, the end of January.

    • TLa

      Thanks Ray.

      Wish Tacx would be as communicative as you are, would save on a lot of frustrations.

      I’ll just be patient then (next week is recovery week, so not that bad 🙂 )

    • EV

      Well, that’s a relief. Thanks Ray. December delay just made no sense. I’ll take even late Feb over that.

    • Thomas

      Ask your friend if you can have a test ride on his atom. Then you can form a first hand opinion on whether the shifting and feel is ‘great’.

  97. Joop Valenkamp

    The Netherlands expect delivery data in week 7 (2019😉)

    Monday 11 th – 17 th February.

    A delay is possible … … the opposite is a mission inpossoble.

    Game on!

    • Lets hope so….! Communication from tacx is realy shitty….!

    • Steve

      Update from Tacx on Facebook

      link to facebook.com

    • Mike

      So they “aim” for the end of February for the first one and then limited availability? How limited? 10 a week? All back orders in March?

      Ordered 3 months ago and Tacx still not really giving any clue as to whether it’s March, April or even later

    • Paul

      OMG! I’m a little disappointed, a long long long long long wait, delay over delay! It’s great that they’re trying to do the best and to improve the bike, but at this rate the bike will be available on october 2019! LOL! I’m considering to buy another smart bike, and, you know, not a very deep bench, just the Skillbike by Technogym actually…

    • EV

      Wow, the skillbike makes the Tacx look positively cheap. Think I’ll keep waiting.

    • Everything TechnoGym makes looks everything else look cheap.

      Then, once you’re doing looking at prices, head over and check out Lama’s review of their disaster of a trainer: link to youtube.com

    • Joe

      Has anyone seen any reviews of the Skillbike, by the way? It looks great, but at twice the cost of the Neo Bike Smart (with fewer features?)… would need a pretty stellar review to even consider it.

    • Paul

      I might have the chance to try one Skillbike, ’cause a gym near my home have 2 Skillbike, but I’m not sure I could be able to make something similar to a review…

      “Everything TechnoGym makes looks everything else look cheap.” ahahaha That’s right! BTW strong build,made to last, especially in a gym with lots and lots users!

    • Joe

      From what I’ve gathered on the Zwift forums, there are concerns about connection stability issues with the SKILLBIKE. If you make it to the gym, let us know what you experience.

  98. Javier

    I had the chance to try a skillbike:

    – adjustments of the seat like a spin bike ( medium-big chunks up and down, no fine tunning).

    – it did not gave me a “roadbike alike feel”

    – built in screen is great.

    – i might be wrong but you cannot “extract” the workouts, they stay in the technogym cloud.

    – it felt to me a product targeted to group exercise device rather than a “indoor trainer device”.

  99. Julien

    I was waiting for the Atom in France, still not here… then the tacx, still not here… I tried the Skillbike from Technogym but for all the reasons above not the right thing for me. I ended up going with the Kettler Racer S and I love it.
    It is not perfect as Zwift does not control the resistance (but can connect to the bike and gets power / cadence etc). I dont understand why it cant connect the resistance as Rouvy does… Doing the workout sessions or virtual sessions on Rouvy is great, but I would have prefered Zwift. Lacking more workouts in Rouvy. Kinomaps also works and controls the resistance. The bike is beautiful and a fantastic build quality. I am hoping that Zwift / Kettler willl work on better integration. I am continuing to try different software options to see which ones are optimal. But so far sticking with Rouvy for training / workouts and strava for strolling / recovery

    • Paul

      Thank you for your feedback, Julien, I didn’t know the Kettler bike, it seems a fully-fledged alternative!

      Ecuse me, Julien, what about the shifting gears, does it seem riding a real bike on the road?

    • Julien

      The shifting increases and decreases resistance. It is smoother than on a road bike but instantaneous. I use indoor bike for structured workouts mostly and it is fantastic for that. I either let Rouvy handle it for me, or in Zwift will use the shifters to get to where I need to be target wise (or you can use the rotating button for big drops).
      The good think with Kettler is they have been doing bikes for ages and you can tell.
      I am OK putting up with the limitations from above, as the quality, noise level (inexistant) and robustness are there. Made in Germany and you can tell.

    • Paul

      Thanks for your feedback, Julien

  100. Neil Jones

    Just noticed that ZyroFisher (the UK distributor for Tacx) has been demoing the Neo Smart Bike at COREbike2019 in Towcester, UK over the last couple of days, so at least it looks like there’s something that works out there (where the fans don’t fall off!). Seems to be a different one to the pre-production units that Tacx has showed off previously as this one has blue shifter buttons from what I could see. Of course this is probably still a hand-built unit rather than a mass-production model, but hopefully it’s a positive indication.

  101. Jared

    I wonder if Cycleops will get back into the market.

  102. Paul

    Clevertraining.com has updated pre-order date, now is late August… -_-

    • Steve

      I really hope that’s just supply chain wonkiness (or it’s an estimate for pre-orders that are placed now). I’ve had my pre-order in since October. Once Tacx actually starts shipping, I guess I’ll email Clever and see where I am in line so I can know whether to buy a trainer to tide me over.

      It’s been a really frustrating the back and forth around what is going on 🙁

    • Paul

      Yes, really frustrating… 🙁

    • Steve

      I emailed Clever and end of August is the date they got from Tacx for pre-orders.

      Sigh.

      I guess I have to find something to get that I can sell in the fall.

      So frustrating.

    • EV

      Steve-did you clarify if December is for Pre-orders made now; ow when Pre-orders first opened up last year? I’m hoping Clever meant for new Pre-orders.

    • Steve

      Here is what they sent me:

      “The BIKE Smart is the item that was delayed until late August. Tacx sent out the update this morning, unfortunately, they experienced a lot of issues with production on the Bike Smart and had to push the arrival date to August.”

      Whether that applies to all pre-orders or just new ones, I have no idea 🙁

    • As for the August date listed on the CT site for *new* orders, it’s frankly because CT can’t get a straight answer that matches between Tacx and the US distributor. So, until Tacx can confirm and start shipping, they’ve set the new order date as August.

      For existing orders, honestly, nobody really knows at a concrete level at this point. I’d just approach it as ‘when it ships, it ships’. I suspect once Tacx ships their first unit (to anyone, anywhere), then the entire picture will become really clear really quick. Just my guess.

      As others have said, I wouldn’t believe any date from anyone on anything in any place until units start leaving Tacx. I do however think it’ll probably be a great product, but timelines have never been Tacx’s strong suit. 🙂

  103. Joop

    Yesterday (30th Januari) my retailer called with great news.
    They will deliver the Tacx Neo Bike end February 2019.

    First see then believe, but I can not suppress a smile.

  104. EV

    Well, got this from CT today….and drumroll…….we still have no idea when this thing is coming. Appreciate the coupon and the mystery gift, but it sure doesn’t sound like any of us in the States are going to see one of these in February or even March. If delivery to continental customers is late Feb as we heard it might be, then a few weeks for troubleshooting, plus a few weeks for fixes, yeah, late Spring is starting to look like the optimistic take. Oh well, it will come when it comes. Won’t need it as much once it gets warm, but definitely don’t want to lose my spot after all this waiting. At least this isn’t a kickstarter where they have all my money already.

    —-
    Dear Valued Clever Training Customer,

    “When will the NEO Bike be launched?”, this is the most frequently asked question we are getting at the moment. A justified question because Tacx announced last year that the first bikes would be ready in October 2018. Because of last minute improvements and innovation enhancements, Tacx has created a significantly better product, unfortunately resulting in a delayed launch. Tacx always strives to design innovative, best in class products and made the decision to postpone the introduction in order to make sure that the NEO Bike will be the best in the market, setting a new benchmark among indoor bike trainers. We, alongside Tacx, sincerely regret this unforeseen delay because we had hoped that the NEO Bike would have already been spinning in your pain cave! Please know that Tacx is working 24/7 to make this ultimate indoor trainer ready for you as quickly as possible.

    So what does this all mean for you and your Neo Bike? Tacx is going to launch this product globally with the first bikes being sold locally in the European market, relatively close to their Netherlands headquarters. This will allow them to have a final test and quickly react to any issues that may arise as it is close to home. The second allocation is destined for the North American market, which will contain your bike. That being said, initial quantities are going to be very limited and the demand is already well into the stratosphere. We highly encourage you to keep your Neo Bike order in place, otherwise you run the risk of getting bumped to the back of the line. Trust us, you don’t want to be at the back of this line. In the meantime, take comfort in knowing you are a Future Neo Bike Owner; an innovator, a trend setter, an early adopter if you will. As things develop, we’ll be sure to keep you updated.

    Additionally, as a token of our appreciation for your patience with us and Tacx, we will be sending a surprise package to you, shortly. And last, please take advantage of a one-time offer to take 20% off one eligible item on the wide range of items on our site*.

    Please use coupon code: LATEBIKE20 to save 20% off one eligible item on our site and don’t forget to check your mail for a special gift from our team.

    Sincerely,
    The Clever Training Team

    *This offer is not eligible on certain brand exclusions, sale items, Tacx Neo Bike Smart or previous purchases. Code expires at 11:59 EST on February 28, 2019.

    Kind Regards,
    Clever Training Customer Service Tea

  105. Hobe

    “Improvements and innovation enhancements” Do tell.

  106. Neil Jones

    Tacx are really missing a trick here. Time and time again the value of good communication (and the potential damage from lack of it) are shown but most companies never seem to get it.

    The development and delays surrounding the bike are a perfect opportunity for Tacx to enagage with their customers via a blog with regular updates of what’s going right and what’s going wrong in the way that many of the better-managed kickstarter projects do. That way you not only show a connection with your customers, but an attachment between them and your product develops, as they feel they’ve been with you on that development journey through good times and bad.

    Of course there’s always some info that Tacx might not want to be shouting about, but it’s too easy and lazy to just hide behind a “don’t say anything just to be on the safe side” mentality and not realise that rather than protecting your company from some totally imagined corporate damage, you’re actually doing real damage to yourself by isolating yourself from your frustrated customers.

    Of course, communicating warts-and-all always opens you up to the “Tacx can’t even do XXXX right, I’m cancelling my order” posts, but how’s your current “say as little as possible” comms strategy working for you, Tacx?

    • I think tacx are really losing all credibility. The communication lacks at all fronts. People have paid up-front with some distributors for the Tacx Neokbike to are in the winter season.

      Tacx only ‘ communicates’ as a last resort and not to inform buyers and potential buyers. I think tacx should real shame themself for such bad public relations!

  107. Steve

    Looks like this explains part of the delay

    Getting acquired is always distracting

    link to newsroom.garmin.com

    • EV

      Wow. Didn’t see that coming. Garmin seems like an odd buyer for Tacx, but I guess there must be a new strategy driving this. Not sure I want a Garmin Neo bike given my experiences with Garmin products, but maybe a capital investment will help get this bike back on track for delivery. Just hope a new owner doesn’t mean a change in strategy away from a product line like this. Tacx should make an announcement about their commitment to delivering and supporting this product since there will be questions.

  108. Neil

    Had a message left with an update from my UK retailer yesterday, which I’ll take with a pinch of salt as everyone still seems to be getting different stories. They told me delivery is now expected end of February, and will be delivered direct by UK distributor (presumably ZyroFisher). They told me that the item is delivered in 2 x 30kg boxes, but then also said all I’d need to do was install the handlebars and seat post. That’s a seriously heavy set of bars and seat post! 🙂

    • Gareth Cooper

      Had the same message Neil…..was it Treadz out of interest?

    • Neil Jones

      It is, yes. Have to say they’ve been excellent at keeping me updated based on the limited info anyone seems to have.

    • Steve

      Excellent news, thank you for sharing.

    • EV

      Good news. Can’t wait to hear how it goes once you get. Sounds like you guys will be the guinea pigs and if all works maybe we’ll see some deliveries to the States a month or so after. I’m thinking sometime in April might be the best we can hope for over here.

    • Malcolm

      I got the same message, also from Tredz. Pinch of salt as you say, but the fact that the distributor knows how it will be packaged and need to be assembled gives me the hope that there is some substance behind it.

    • Neil Jones

      I’m not getting my hopes too much up as one of the previous “in stock” dates I had from Tredz was 8th January, and they actually rang me that morning to say that they were still expecting delivery later that day and would call me to arrange delivery as soon is was processed by their warehouse, so it looks like they’re almost as much in the dark as we are, even up to the last minute. Fingers crossed though.

    • Joop

      Any news form the UK retailers?

      Today I had a call with a retailer in the Netherlands. They expected also end February.

      But till now no white smoke emanates from the special chimney placed atop the Sistine TACX Chapel ;-).

    • Neil Jones

      As the last official word from Tacx was that they were hoping for end of February for EU, with that only just over a week away I’d have hoped that by now they’d have realised if they weren’t going to be hitting that date and would have had the decency to publish an update. Of course there can always be last minute issues, but at this stage if they are going to get any volume of shipping out by the end of this month, I’d think they must have at least some finished products sitting in boxes and ready to ship by now. If they aren’t at that stage then they really should be letting us know, but I won’t hold my breath.

  109. snowfree52

    Hi Ray
    I’m in the market for a smart bike trainer and wanted to buy the Tacx neo smart bike but with all those delays … I’m starting to look at the atom.

    Which one would you recommand ? Should I wait for the NEO ?

    I would use it mainly for Zwift workouts and sometimes for a race
    Thanks !

    • Personally, unless you need it today, I’d probably wait a few weeks longer and see what happens.

      Just my two cents.

    • snowfree52

      Thanks for the answer. Any update on when we’ll get the neo ? (I’m in France)

    • I don’t know. I’ve kinda taken the ‘I’ll check in once every month’ viewpoint for now on it. As of late, they were saying maybe late February, but I haven’t heard anything new there.

    • Im tired of waiting

      Now looking at this

      https://www.orekatraining.com

      Same as Taxc Magnum only more affordable!

      DC Rainmaker perhaps a test is possible ? Do you already know them ?

      Harry

    • I haven’t heard from them yet, but have seen some things on it. I don’t believe they established any ship timeframes yet (and only added the shopping basket in the last few days).

      It’s a cool concept, but if we look at why Tacx hasn’t sold Magnum in the US, it’s primarily risk-based right now. And that’s on a platform that is hightly secure against falls with super-fancy sensors to detect the exact instant when you fall and stop the belt. Whereas best I can tell (again, details are slim), the Oreka system is less hardened in that area.

    • EV

      Interesting product. Couldn’t tell from the video. Is it motor driven, or are you just pushing the belt along like a set of rollers, and then they add some resistance?

    • There are multiple videos. They claim it’s a safe system, but would like to see a good testing of this product!

      Personaly i think this resembles the road riding experience the most. Better then a stationary trainer

    • They claim it’s more secure then the Tacx Magnum, but then again if i was the supplier i would’t call my system dangerous 😉

      Would like to see some thorough testing of this system though! If it works it’s a very nice system, personally i think better then a stationary bike setup.

      Harry

    • Yeah, seems like an odd claim.

      Again – the information here is super limited – so I could be wrong. But I remember seeing somewhere they were seemingly using the cadence/speed sensor on the bike to determine if a bike went askew. From pile up of collection/transmission/realization standpoint, you’re talking a solid 1-3 seconds before that would manifest itself. Which is an eternity when a belt is grinding against your face at 30KPH.

      Of course, maybe that’s a language issue there in how they explained that. Either way, that’s vastly different than the Magnum.

      Don’t get me wrong – I’m no fan of the Magnum either. And I’d love to see something like this come to fruition, but I’m skeptical without seeing some sort of non-sponsored news outlet cover it hands-on.

    • Would like to see you test it how it functions and how safe it is 😉
      So if you are willing to test it ;))

      Harry

    • I’m happy to test it. What’s the worst that can go wrong? 😉

      That said – I haven’t heard from them. I’ll probably reach out when I get back to Amsterdam next week (since I’ve been out of Europe for the last 5 or so weeks), and see what the scoop is. I believe they’re down in Spain.

    • Just send them an email to check if they are at Bike Motion in 2 weeks. Would be nice if they are there.

      Yes they are based in Spain

      Harry

    • javier

      hi ray! would you be able to get some clarification from tacx relatively soon???

      Thanks sir!

  110. Alastair Geldart

    Now call me a cynical Edge 1030 owner, but now that Garmin is involved we can expect the bike to released very soon. However it will not work properly for the first six months until it has had numerous firmware updates.

  111. Mike

    Just been told April delivery for a UK order placed 1st November…

  112. FixieMads

    It’s a farce – I’ve had it with Tacx. Going Atom !

  113. Gareth Cooper

    The roller coaster ride continues……just had a call from my supplier changing my delivery date from next week to the end of March 🙁

    • Neil Jones

      Ditto 🙁

      I can live with delays, **** happens and I get that, frustrating as it is. What’s really inexcusable is Tacx’s total disinterest in communicating these delays. The most current official communication from them remains their Facebook post which still says they’re hoping to start shipping by the end of February. In the absence of any information from them, I refuse to believe that the latest delay is something they’ve only just found out about. Do they think if they don’t say anything about delays no one will notice? It just reeks of contempt for their customers.

      My retailer’s been told by the UK distributor that they’re now expecting two deliveries in March, one mid and one at the end of the month which will be enough to fulfil UK pre-orders. Though I find it a bit odd that I placed one of the first orders with one of only two UK retailers that were taking pre-orders, yet mine isn’t expected till the second batch. Maybe the first batch is destined to by demo units in bike shops and review units.

    • TACX is a real shitty company when it comes to communicating. They have all sorts of media outlets to communicate they are just not using it… Looks like customers are not important. But then again they sold off to Garmin, so their pockets are filled so why should they……

      Harry

  114. Marcus

    I cancelled a month ago, tired of companies with no communication. Happily riding my Atom since three weeks :).

    • EV

      Can’t blame you guys for baling. Wish we had a choice in the US. I’m assuming we’re not going to see this sucker until well into April or later.

  115. Hobe

    I only lived in Germany briefly and was never dependent upon the local economy for everything (Thanks Amazon!) I am however curious if there is a different culture of pre-orders and communication that those of us in the US just don’t get. Do the Euro-folk look at us and say “why are they always complaining? They knew the item wasn’t available when they pre-ordered.” Or is there just a different corporate culture that says customer communication isn’t important? I have seen this with several Europe-based Kickstarters as well. Do I just have bad luck, or is this really a culture issue? Interested in what any Europe-based folks or long time residents have to say. I know culture varies widely across a continent, but use the term Europe out of convenience.

  116. Paul

    TACX website update:

    Expected availability
    Europe: March (limited availability)
    Rest of the world: April (limited availability)

    No comment!!! -.-

  117. Joop

    I respect the culture of TACX: “We aim” instead of We blame”.

    “In July 2018 we aim to ship in October 2018”.
    Then there was a period (7 mounths) of silence.
    It was a period of rumors and speculations.

    January 28th 2019 an official statement on Facebook:
    A couple of reasons why the delivery was delayed and…
    “We aim to ship end February”

    We all know that February will be March or later.

    The big question is: “Why Tacx has only one offical statement for this onforeseen delay?”

    It seems that that the problem is so big that TACX can not predict when the solution is found?

  118. Steve

    After yet another date slip by Tacx with no communication, I broke down and bought a Hammer 2 from Clever.

    I’m keeping the Neo Bike pre-order in place, but I’ll simply say as a first time potential customer that I’m incredibly disappointed in the communication from Tacx. There are lots of frustrated customers on various social media platforms that are starving for communication about a product that was expected to ship in October/November for the winter season and suffice it to say that Tacx missed pretty much the entire trainer season in the northern hemisphere. Even a simple update on social media to coincide with the website being updated with a delayed date would be better than what has been happening. Someone put it well that being on the pre-order list for the Neo Bike feels like we have backed a bad Kickstarter

  119. Michel Kierczynski

    We went today to bike motion in Utrecht (Netherlands).
    The Tacx bike was standing there.
    I had the oppertunity to test the bike.
    It feels great, i was informed that all the bikes are ready for shipment. They just need a clarification for a certain Paper.

    • Joop

      The mentioned paper will be the CE certification.
      My question is why is this in the pasted 6 mounts still a problem.
      What is the bottle neck?

    • EV

      Darnit. Just when I’m thinking to give up, you show us that picture of a beautiful machine, and now I can’t wait to get it again. It hurts to think my future trainer is sitting there waiting on some bureaucrat to certify. Just ship the US bikes then. We don’t care about CE.

    • Neil Jones

      At the rate we’re going, nor will us Brits by the time this thing ships.

      Joking aside, I really hope Tacx get these out to the UK before Brexit (the end of this month) or I can only see that leading to further delays for UK buyers.

      On the positive side, it looks like there’s at least one of these in the UK right now as it keeps popping up on Twitter being demoed at different dealers and shows.

    • Christian H

      I just got an email from Rose Bike (larger Bike shop in Germany).
      Delivery has been pushed out by 8 weeks.
      I preordered in November.

      Won’t need an indoor bike when it’s nice outside. Will cancel my preorder and try again next season… shame

    • Christian H

      For what it’s worth: I just spoke to Rose when canceling the preorder:

      Supposedly they got information from Tacx that they hadn’t even started with mass production. (contradicting an earlier post). Whatever it is (CE certification or production issues), Tacx will miss out on a lot of sales because of this delay…

    • EV

      That’s depressing if true. Still, an order in November was pretty late in the game, so I would expect that order to be pretty far down the list. I ordered end of August. May not matter if they aren’t even making them, but we’ve had bad info from distributors before, so would be nice if Tacx would help us with some facts

    • Joop

      Today an extra week delay on the site Rosebikes.
      The deliverytime is now 9 weeks.
      We have week 10. It wil maybe week 19. That’s the second week May 2019!

      The only statement TACX made was a message on FACEBOOK 28th JANUARY 2019.

      TACX you produce one short message on FACEBOOK in the context of more than 8 mounths delay!

      The words: “a few last minute improvements” doesn’t sounds realistic 😉

      What is the real problem/issue?

  120. Alastair Geldart

    Just cancelled my order with UK dealer placed last September. Tacx don’t seem to be on top of this one and I no longer feel confident enough to be an earlier adopter.

    • Neil Jones

      Up until now even though I’ve been really frustrated at the whole thing, I’ve known deep down that I’ll bide my time and wait. However, it’s now got to the stage where I’m seriously beginning to look at the alternatives, in particular the Wattbike (especially as they seem to be selling off some ex-demo ones in the UK right now for £1000). And to be clear, it’s *not* the delays which is making me reconsider, it’s what I perceive as Tacx’s utter contempt for us and their lack of transparency that’s making me question whether to hold out. I know there’s a danger of ‘cutting my nose off to spite my face’, but the more I look into the alternatives, the more I realise that they’d meet my requirements and I’m wondering if I’ve not given enough of my money to Tacx already with the Neo I sold to fund this, and the Vortex I then had to buy as a stop-gap. I’ve no doubt that if Tacx had been open about the delays, I wouldn’t even be looking elsewhere, but this is what happens when you treat your customers like ****.

    • Neil Jones

      …and to add, even Limits did a better job than this.

    • FixieMads

      @Neil Jones – a link or more info re £1,000 demos .. where to get please?

    • Neil Jones

      Sorry, it was an advert of Facebook by a third party selling them on behalf of Wattbike (UK only) but I can’t find it any more so I guess they’ve all gone.

  121. EV

    I love the Netherlands, but I’m having really bad luck with Dutch companies of late. Made the stupid choice to back IQ2 power meter project on kickstarter, and they are doing as good a job communicating as tacx is on this bike. Same length of delay, many promised then missed shipping dates, no real info on problems, and then total radio silence of late. I fully expect the next update will be a bunch of meaningless excuses with no concrete info. Do these companies share the same PR firm? What gives?

    • Johannes Horner

      I have ordered the Tacx in early august from clevertraining. After inquiry, they replied the following:
      “Unfortunately due to the new merger of Garmin and Tacx we are hearing that this item will not be available to way after the indoor training season has concluded and we may be looking at mid Summer before Tacx actually releases these units to the U.S.”
      This means a delay of a year, realistically.

    • EV

      There were some comments on the facebook group over the weekend that things might be looking at bit better. Sounds like they may have the first batch of bikes ready to ship and that the certification could come soon now.

  122. FixieMads

    @Neil Jones – a link or more info re £1,000 demos .. where to her please?

  123. Joop

    Does anyone know what a couple of weeks mean in the Netherlands 😉?

    • And the soap continues. Can’t imagine anyone is taking tacx seriously by now. Also tacx doesn’t take customers seriously…..

    • I’m curious though – what do folks want them to do/say at this point?

      Folks were upset due to lack of communications. So, they communicated. They gave three specific bits of detail:

      1) What’s holding things up (CE)
      2) What else is holding things up (accuracy)
      3) When they plan to ship

      What more can one really ask for? Heck, most companies wouldn’t even tell you #1/#2, and many might just say ‘soon’ for #3.

      I get it, it’s annoying they’re like 5 months behind schedule – and that’s 100% worth taking into account for any future Tacx product releases. But it’s really hard to fault them for communicating this time when they finally they do. Else, that seems to send the message to not just Tacx and other companies to not communicate at all.

      Again, I’m truly curious what else one thinks Tacx should do at this point. Certainly nobody wants them to ship a product that’s not ready.

    • I think it’s The fact that they only commumicate weeks AFTER the miss yet again a promissed delivery date. Not doing it one’s not twice but three times.

      They know very well that they are not going to make a certain delivery date so whats the trouble of communicating it ? Instead there is complete silence and maybe a month after yet another missed date there is Some vague communication from tacx telling that they missed the delivery date… gee gosh like we didn’t notice……!

    • Steve

      Very simple guidelines for managing delays:

      #1. Communicate before you miss a window, not after. If you aren’t going to ship by the end of February, send out a post 1 or 2 days before the end of February, not a few days into March.
      #2. Given people some tangible information about “why” (they are now doing this, which is great)
      #3. Tell people when to expect the next update (i.e. next update by March 27th)

      Most of us who have committed many thousands of dollars to this product definitely aren’t trying to suggest that they ship a product that isn’t ready. I think most just would like a minimum bar of communication be met.

      (My $0.02, having dealt with delays involving large and vocal groups of people in the past before)

    • Neil Jones

      I agree that at this current point in time, Tacx are doing the right thing – they’ve communicated the situation and their current estimates. Some people’s expectation of Tacx to commit to a date are, IMHO, unreasonable (especially with CE certification out of their hands) and these same people will be first to complain if that date is then missed. People need to be realistic and appreciate problems can crop up at the last minute (though it would be really interesting to get an insight into what’s been behind 5 months of delays).

      However, I’m right with Harry on this. It’s the fact that when issues have occurred leading to further delays, Tacx have frequently failed to update customers and retailers alike, or have done so much, much later than when they would have realised they weren’t going to hit a date. At one stage my retailer was expecting stock 8th Jan. It wasn’t till late that actual day that they found out they weren’t getting any – Tacx must have known this weeks earlier. Likewise, we had an update on 28th Jan with an estimated shipping date of the end of Feb. I’d suggest that by the middle of Feb Tacx must have realised they weren’t going to hit that, but that stood as apparently the current situation as the end of Feb came and went, right until the most recent update that appeared a few days ago.

      So we now have Tacx hoping to start shipping in a ‘couple of weeks’ (they need to be careful using words like ‘couple’, which have an exact as well as approximate meaning). If by the end of next week they’re starting to box up bikes ready to go, then great. However, I’d suggest that their cut-off point for hitting that goal is going to be within the next few days, so that’s when I’d hope they’d update their communication, not leave us guessing (and hoping) for weeks after another missed date.

      I get that Tacx isn’t obliged to communicate anything, and their are no doubt worse companies out there, but it’s frustrating when you consider how little effort would be required to make already frustrated customers at least just a little bit happier.

    • Exacly. It’s not tacx s First product. They know about certification and everything that goes with that. Its not their first product launch !

      Its not uncomen that there are delays with new product introductions and ofcourse everyone wants a good product, but it’s not that hard to do Some decent communication to your customers AND your dealers!

      And if you are unsure you can deliver, don’t mention a delivery date…. but missing a date by a half year and the indoor season seems a bit idiotic…..

      Harry

  124. Joop

    Facebook today:

    • Johannes

      Oh man, I want it and I want it now 🙂

      Does anyone have any news. March is almost over.

    • Well they never kept their promised delivery so would be a first time 😉

      In probably a few weeks after the promised delivery date you’ll see an update on the TACX website / social media that the date has changed to May and this whole circus will start again 😉

      Harry

    • Johannes

      Thanks Harry, unfortunately, I guess you’re right … Fingers crossed that we get our bikes before the winter season 😉

  125. Kevin Lawrie

    In response to DC Rainmaker point regarding what more Tacx could do I think this will be a lessions learnt for Garmin on how not to release a product which I am sure will be a great product. Point 1. ensure your project management has a timeline noting all aspects of production and required approvals. Point 2. Ensure you have a level Project Management understanding which includes risk and proactive actions to ensure delivery per timeline told to customers who pay upfront. Point 3. Marketing which reflects actual delivery. Point 4. Comms to distributers, UK distibuters told to expect units but not the actual number confirmed so sellers cannot update buyers as to who will get a unit and when although paid +4 months ago. Point 5. Repeated delays therefore reduction in the Tacx as brand, damage limitation offer Customers somethig as Wattbike did with the ATOM when they had a minor delay on release of a Sufferfest trial for free. Point 6, note upfront a kick starter project or a realistic delivery date to customers and not a unrealistic date and take money upfront.

    Hope this helps and am sure this mirrors points of some of the buyers. Tacx produce nice products but this is not just a issue with Tacx as other companies are selling products to dates which end up being not honored e.g. Wahoo Kickr climb was delayed, Giant Defy Disc Pro release was to be Dec19 however will be Mar19/ Apr19 etc.

    • Neil Jones

      Not sure I entirely agree with your Point 3. Tacx have it to their credit that they never promised a delivery date; they quite specifically always just gave estimates (even though many people seem to have taken these as firm commitments). Some would argue that by giving these estimates, Tacx at least set expectations which they were unable to live up to so should never have given them in the first place; but let’s remember that Tacx is a business – they had a new trainer bike that they believed that they were going to be in a position to launch by the start of the trainer season so of course they’re going to want to advertise it as imminent before potential customers have already spent their money on Wattbikes or Pelotons, whilst also addressing all the “when’s it going to be released?” questions. The matter of whether these previous estimated dates were viable or just a means of attracting and hanging on to potential customers is going to be down to personal opinion, but I tend to believe they were given in good faith considering the otherwise limited engagement with customers. YMMV.

  126. Steve

    It looks like the UK Tacx tour has production versions, because there appears to be a pretty cool red glow coming from the flywheel area and I’m pretty sure the other ones I’ve seen have the blue shifter buttons.

    link to twitter.com

    Here is hoping that when these units finally land, they are the real deal.

    • EV

      Drool….Damn, I’m pretty sure I’m going to forget all the frustration of the delays when this thing finally arrives. That red glow. Nothing like afterburners on your trainer. I bet that’s worth a 10% bump in FTP just from the cool factor.

      Call me easy, but Tacx just found my number, and I’m definitely not canceling my order now. I’m thinking this is going to be worth the wait.

    • Joop

      Sorry Steve,

      The red glow has nothing to do with the new version.

      LED light – changes colour in response to your power. High is red, low is blue.

    • Steve

      Cool, good to know. Still looks neat 🙂