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Elite Suito Smart Trainer In-Depth Review

It’s been about five months since the Elite Suito was first announced back in July. The Suito made a name for itself by essentially copying the same Elite formula as a few years ago: Offer a good medium-range product that undercuts everyone else on price. With the Suito the main selling point was that the cassette was included (saving you $50-$70 in costs, depending on whether you had tools) – plus the savings in time/hassle. The only other trainer in the market that did that was the $1,199 Wahoo KICKR.

Atop that, at the time, Elite also threw in a 30-day trial of Zwift – which then was actually unique (now, not so much). It also has a very small footprint for those that wanted to store it away (or under) something. And finally – it was designed to be entirely ready to ride by just pulling it out of the box – no assembly required. Great – so it sounds like the perfect mid-range trainer at $799.

But did it live up to that hype? Well, it probably depends on when exactly you got a Suito. Like every other trainer (or indoor bike) this season, Elite joined the ‘that was rough’ club for early adopters. And I’ll dive into that a bit later on, what went wrong, what’s different now, etc…

But before we do, we’ll run through all the usual in-depth review bits. From accuracy to what’s in the box, and plenty more. As always, once I’m done with this thing I’ll get a shipping label on this loaner unit and it’ll head back to Elite. If you found this review useful, feel free to hit up the links at the end of the review.

What’s in the box:

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The main ‘thing’ about the Elite Suito is the whole concept of ‘pull it out of the box, start riding’. But they literally mean to just pull it out of the box – no assembly, no dealing with random crap, just pull and pray. I mean, pull and play.

Here’s the components pulled straight out of the box and placed on the ground:

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The most notable thing straight away is the cassette on the Suito, complete with its little baggie protecting it. Or maybe it’s protecting you. Probably you.

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Typically a cassette will run you about $50-$60, and then you’ll need another $10-$20 in tools to install it if you don’t have them already. Plus any time you want to toss atop that. It’s not a big deal for most people, but it’s also not the best ‘Welcome to your new product’ thing either – especially for cyclists that aren’t as comfortable with shop tools.

The cassette is a Shimano R7000 105 11-speed cassette. So if you have a 10-speed bike, you’ll need to swap it out (but hey, you can sell this one instead). You can install any 9/10/11 speed cassette you want on it.

Next, there’s the free 30-day trial of Zwift. Back in July that was actually fairly unique. Though now this fall we’ve seen Zwift offer that with more and more trainers. My understanding is Wahoo has a virtual gift pack you get when you register a new trainer that also gets you free 30-days of Zwift. Still, I like the little card. It’s the only time you’ll feel like Zwift is paying you with a little credit card, versus you paying them with your credit card.

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Next in the package of parts is the front wheel block. This is also included, whereas with most trainers it isn’t. I personally prefer to always ride with a front wheel block, even on trainers that supposedly don’t need one (like a Wahoo KICKR). It’s simply that I like my front wheel to stay put. Wheel risers don’t cost very much ($5-$10 on Amazon), but hey, I’ll take it.

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You’ll also see above there’s the quick release skewer, and then inside the bag there’s the thru-axle parts for 142×12.

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And then you’ve got the power adapter. Initial production batches shipped with all-too-short 1-meter cables, but later batches changed to 2.5-meter cables.

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And finally, there’s some paper stuff. It’s a manual, and some flyers.

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Got all that? Good. Let’s get into the setup.

The Basics & Setup:

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Now stay with me here – this setup is gonna be pretty complex. It involves three steps:

1) Take plastic bag off cassette
2) Unfold two foldable legs
3) Place skewer through trainer, attach bike

Technically there’s also plugging it in. I’m not sure if that’s counted as a setup or not. Once you’re done, it should roughly look like this:

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Of course, your bike might not look as awesome as mine. And if you’re a lucky duck then your cable is the swanky new 2.5m one versus the 1.5m one I initially had. But all said, it should look about the same.

Now, some quick practical tips. First, there’s a handle. I know this sounds obvious but for some totally bizarre reason some companies still don’t include handles on their trainers. How is there not a handle on the Tacx NEO Series trainers – despite being the most expensive mainstream smart trainer on the market?

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Next to that handle is the status lights. These show the state of your trainer. Specifically whether or not it’s powered/plugged in, followed by whether or not there’s an ANT+ device, and/or then a Bluetooth Smart device controlling it.

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Speaking of power cords, you’ll want to run it through this little safety channel. That keeps it from decapacitating itself when you trip over the cable. Though honestly, I think it’ll probably still decapacitate itself…just at a lower point instead.

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And, in case you can’t remember which power adapter is which, here’s a closer look at the specs on this:

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Of course, that bit is mostly for my own benefit, when I mix them up and have to refer back to my own review to figure out which is which.

Down along the base are the foldable legs. They’ve got two small lock mechanisms to keep them closed shut:

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The idea with the Suito being to fold it up and stick it under something – like a bed. Or a really fancy Victorian couch or something. Regrettably, I have Ikea couches and Ikea beds, and none of them allow anything except puzzle pieces from the toddlers to be slid under them.

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So finally, with your bike on it, don’t forget to stick that front wheel block up there:

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Or, you could manage to get yourself one of those fancy new Elite steering devices that Zwift doesn’t yet support. Someday…someday.

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And now, we start pedaling.

Given the Suito is a smart trainer, it’ll change resistance automatically in a few different ways, primarily driven by different applications/methods.  But most of this all boils down to two core methods:

ERG Mode: Setting a specific power level – i.e., 210w.  In this mode, no matter what gearing you use, the trainer will simply stay at 210w (or whatever you set it to).
Simulation Mode: Simulating a specific outdoor grade – i.e., 10% incline. In this mode, it’s just like outdoors in that you can change your gearing to make it easier or harder.  Wattage is not hard-set, only incline levels.

In the case of simulation (aka slope) mode, the Suito can simulate from 0% to 15% incline – which is above the competitors in this price point. The Elite Direto X goes to 18%, the Elite Zumo to 12% the Wahoo KICKR CORE simulates up to 16%, while the Tacx Flux S is down at 10%. Honestly, there’s little reason most of this matters if you use the defaults in Zwift, because it automatically halves the values anyway. A 10% grade feels like a 5% grade. You need to change the ‘Trainer Difficulty’ level to 100% in order to feel it (and most people don’t bother to). Where it can matter though is at low-speed high wattage climbs up those 12% or beyond ascents.

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The second mode the trainer has is ERG mode.  In that case, the company claims up to 1,900w of resistance at 40KPH. Although, realistically, you don’t care about that. I can only barely (maybe) break 1,000w for a second or two, and even most front of the non-pro pack cyclists aren’t going to top 1,800w.  The pros would only be just a bit beyond that.  Said differently: Peak numbers in this competition don’t matter.  Instead, what matters is actually a harder metric to make clear – which is the ability to simulate high grades and lower speeds (especially if you’re a heavier cyclist).

One core test I do with all trainers though is responsiveness: How quickly does it respond to ERG mode changes? I typically do that with my 30×30 test via TrainerRoad, though it doesn’t really matter what method you use as long as you’re looking at big shifts in wattage:

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Note above the super hard to read green-line was actually the target, not the blue line. This is because TrainerRoad, after the workout, only shows the original workout specification, and not the adjusted target value. What you see though is that it’s occasionally a bit wobbly towards the end of each set, but overall about the norm during the sets.

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For the Suito it’s taking about 3-4 seconds to stabilize. Usually 3, but sometimes 4. The target power for this interval was 401w (not 428w, that was the original workout, I had scaled it down since I did three trainer rides that day). Either way, that’s acceptable to me and in-line with expectations.

We’ll talk more about accuracy later on in the accuracy section – so what about road feel?

Like I always say – for me personally, it’s hard to separate the fact that I’m riding indoors from outdoors. It’s still a trainer, and I’m still looking at a wall in front of me.  My brain can only turn off so much of that.  Still, much of the road-like feel is driven by the flywheel, and be it physical or virtual, flywheel sizes tend to be measured in weight.  This impacts inertia and how it feels – primarily when you accelerate or otherwise change acceleration (such as briefly coasting).

All that prefacing done, I’d say that it’s roughly the same as the Elite Zumo – which was OK.

I just put the two trainers side by side and went back and forth and best I can tell they’re basically the same. Which makes sense – the flywheel weights are pretty similar between the two.

I think we are seeing trainers at the top end getting better and better, and we are seeing trainers in the middle getting better too. It’s just that there’s still a divide there – primarily driven by that flywheel weight. The heavier the flywheel, the better it’ll feel (in theory anyway).

As for sound? It’s not silent – but is quiet – it’s on par with other ‘quiet but not silent’ trainers in 2019. I cover that in my original overview video here:

As Elite notes in the getting started guide/papers, you’ll want to apply a bit of oil to your chain to go ahead and get the new cassette all happy. If you don’t do that, you’ll find it a bit louder otherwise.

App Compatibility:

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The Suito follows the same app compatibility standards as previous Elite products, and essentially follows the industry norms as you’d expect from a high-end trainer.  As you probably know, apps like Zwift, TrainerRoad, SufferFest, Rouvy, Kinomap and many more all support most of these industry standards, making it easy to use whatever app you’d like.  If trainers or apps don’t support these standards, then it makes it far more difficult for you as the end user.

Thankfully, that’s not the case here.  The Suito transmits data on both ANT+ & Bluetooth Smart, as well as allowing interactive resistance control across both ANT+ & Bluetooth Smart.  By applying resistance control, apps can simulate climbs as well as set specific wattage targets.

The unit supports the following protocols and transmission standards:

ANT+ FE-C (Trainer Control): This is for controlling the trainer via ANT+ from apps and head units (with cadence/power data). Read tons about it here.
ANT+ Power Meter Profile: This broadcasts as a standard ANT+ power meter, with cadence data
ANT+ Speed/Cadence Profile: This broadcasts your speed and cadence as a standard ANT+ Speed/Cadence combo sensor
Bluetooth Smart Power Meter Profile: This broadcasts as a standard BLE power meter, with cadence data
Bluetooth Smart Speed/Cadence Profile: This broadcasts your speed and cadence as a standard BLE combo Speed/Cadence sensor
Bluetooth Smart FTMS (Trainer Control): This allows apps to control the Suito over Bluetooth Smart (with cadence/power data)

Between all these standards you can basically connect to anything and everything you’d ever want to. Be it a bike computer or watch, or an app – it’ll be supported. In fact, Elite’s really been one of the leaders in supporting the various standards – including FTMS.

In the above, you’ll note there’s cadence data baked into the various streams. That’s handy if you’re connecting to Zwift on an Apple TV, due to Apple TV’s two concurrent Bluetooth Smart sensor limitation (plus the Apple TV remote).  This means you can pair the trainer and get power/cadence/control, while also pairing up a heart rate strap.

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For me, in my testing, I used Zwift and TrainerRoad as my two main apps (which are the two main apps I use personally).  In the case of Zwift, I used it in regular riding mode (non-workout mode, aka SIM mode) as well as ERG mode (workout mode). Whereas in the case of TrainerRoad I used it in a structured workout mode (ERG mode). I dig into the nuances of these both within the power accuracy section.

Starting with Zwift, you can see the Suito listed as not just a controllable trainer, but also within the regular power meter and cadence section. You’ll want to pair it up as a controllable trainer (which will also pair it as a power meter):

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You’ll see the trainer enumerated in a fairly similar manner on TrainerRoad as well:

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Also, TrainerRoad’s tips page on using smart trainers in ERG mode:

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I’d *strongly* recommend you either read that page, or just simply do two things:

A) Calibrate the Suito: I found it did make a significant difference to do the roll-down, it only takes a few seconds
B) Ensure you’re using the small ring up front: This is for ERG mode specifically, shift into the small ring to get better control

As far as calibration goes, you can complete it easily from most apps – including TrainerRoad and Zwift. You’ll see either a calibration prompt in the app (like TrainerRoad), or a small wrench or such in the settings (like Zwift).  For example, here it is doing the spin-down within Zwift on an iPad using Bluetooth Smart:

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It’s super easy to do, you just pedal a bit fast for a moment until it reaches a given threshold speed, and then you stop pedaling. It’s going to measure how long it takes to coast to a stop. Super easy.

However, I tried to do it with TrainerRoad using Bluetooth Smart, and that failed:

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Hmm, and then I looked closely and it said “Spin up to 4.7MPH”. Which…would most definitely be wrong. So, I ignored it. And just kept on pedaling up to like 28MPH. And then it became happy.

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My guess is there’s some minor kinks to work out there between the two companies.

In general, you should calibrate every once in a while (perhaps every few weeks), or anytime you’ve moved the trainer some distance (like to a new home/etc…). Additionally, you should calibrate if you’ve had a major temp swing (such as if it lives in your garage and now the sweat puddle on the floor is frozen). I found this to be the case this past fall when I had warmer days and then shifted to much cooler locations/days (our home and office aren’t A/C equipped).

Again, you can also do these calibrations within Zwift, TrainerRoad, or most any other app. Easy stuff.

Finally, Elite does have their own app that you can use for a handful of functions, but I had no use for it here at any point in the testing cycle. And technically, there are two apps here. The first is their Elite MyE-Training app, which you can do calibrations from within:

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And then there’s the new Elite Upgrado app – which actually launched on the Elite Suito a bit over a month ago. This allows you to do firmware updates of the trainer (oddly something relatively new to Elite). Simply crack it open and let it search for nearby trainers:

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At present it’ll actually show all nearby Bluetooth Smart power capable devices, which is a filtering issue Elite is working on so that it’ll only show Elite trainers. There were some edge cases where initial filtering wasn’t working, so rather than hold it up for that, they’ll add the filtering later. Fear not, you can’t turn your Wahoo KICKR CORE into an Elite Suito even if you tried.

The actual upgrade process only takes about 4-5 mins, super quick and super easy. Just like most other companies’ trainer update apps:

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At present the most current firmware for the Elite Suito is 191 – which is what all my accuracy tests below are on, and my most recent rides as well.

Last but not least there’s a few configuration options within the Elite My E-Training app. Most notable of those options is what Elite calls Power Meter Link (PML). This means it can match up to an external power meter to provide more finite control of the trainer. Personally, I’m not a big fan of power meter matching/linking type technology from any company, as I often find it does weird things around delays in power. I’d rather the darn trainer be accurate to begin with. So I don’t use it.

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With all those things covered, let’s get into a look at how accurate the trainer is.

Power Accuracy Analysis:

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As usual, I put the trainer up against a number of power meters to see how well it handled everything from resistance control accuracy, to speed of change, to any other weird quirks along the way.

In my case I used one primary bike setup in the following configuration:

Canyon Bike Setup: PowerTap P2 Dual-sided pedals, Quarq DZero

This is all in addition to the trainer itself.  Note that because you remove the rear wheel I can’t use something like a PowerTap hub to compare as well (which I would use in power meter testing normally).

Also note that while I have lots of data all the way back to July, I’m just going to focus on the most recent firmware for the accuracy data (though honestly, it didn’t change much before – except fixing a few issues I saw this past summer).

In any case, I was looking to see how it reacted in two core apps: Zwift and TrainerRoad (Bluetooth Smart on Apple TV and iPad). The actual apps don’t typically much matter, but rather the use cases are different.  In Zwift you get variability by having the road incline change and by being able to instantly sprint.  This reaction time and accuracy are both tested here.  Whereas in TrainerRoad I’m looking at its ability to hold a specific wattage very precisely, and to then change wattages instantly in a repeatable way.  There’s no better test of that than 30×30 repeats (30-seconds at a high resistance, followed by 30-seconds at an easy resistance).

There’s two ways to look at this.  First is how quickly it responds to the commands of the application.  So for that, we need to actually look at the overlay from TrainerRoad showing when it sent the command followed by when the Suito achieved that level.  Here’s the levels being sent (the blue blocks)) by TrainerRoad (in this case via Bluetooth Smart on iPad) and how quickly the Suito responded to it:

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As you can see, it’s close – but still a bit wobbly. Like the Elite Zumo, it doesn’t quite nail the set point s as good as some higher-end trainers. But it’s also not terribly different from other trainers in this ballpark. In a perfect trainer world you’d see the yellow line very close to the blue line. Note – I’m not looking for fake data though, which is when the two precisely match. Your body isn’t a machine, so it’s always going to vary a tiny bit. Also note that being in the smaller chainring (up front) will help in this regard, and is exactly why TrainerRoad recommends using ERG mode in that configuration.

So what about actual power accuracy then? Meaning – how does it compare to other power meters? For that here’s a comparison between a Quarq DZero power meter and a pair of PowerTap P2 pedals (data set here):

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As you can see, the three are close – but actually not as close as I expect or usually like to see. The challenge is that I suspect there were multiple errors going on here. The PowerTap P2 pedals for example, if I analyze the left/right split, look oddly separated – far more than they should be (or my balance is). Still, it’s actually in the middle – and on this one the Quarq was high. I saw this happen for about two days of testing that week without any real explanation. And then it went back to normal.

On the bright side, at least all three are consistent throughout the set:

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And technically speaking, if you added up the margin of error for all the units, they’re actually almost within that, assuming you use the mean value as the baseline. Not ideal, but one can’t exactly blame the Suito here for what I actually think were very slight errors on Quarq/PowerTap.

Next, let’s shift to a ride on Zwift using standard SIM mode. In this case, I was still comparing against the Quarq and PowerTap P2 pedals, but they seemed better behaved this day. Of note for fun is that I left the two different recordings of the Elite Suito in the graph below. You’ll see one was recorded via ANT+ on an Edge 530, while the other was recorded via Bluetooth Smart on Zwift Apple TV. I noted that merely because even the same trainer will produce two different recorded files due to transmission and recording timing rates. A touch under a single watt in this case. Here’s that data set:

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This particular course on Zwift – the Sand to Titans Grove loop has become my defacto Zwift testing grounds. The reason is that it starts off on the flats for a while where you can play around in different gearings (such as high flywheel speed big rings), and then after that you’ll slowly climb over a long series of ever increasing rollers. These rollers are a beast on trainer responsiveness. I’m looking at multiple factors here. For example, how quickly does the trainer respond and match what Zwift shows on the screen (mostly good in this case), and then how accurate is it within that (also largely good here):

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Of course, the downside to this course is that visually it makes your head hurt when looking at graphs like the above. It’s just a rollercoaster ride of ups and downs. But if you squint a little bit you can see that they’re all tracking fairly darn closely. But again – you do see those slight differences between the data values recorded from the blue line vs red line (ANT+ vs BLE). Which has nothing to do with Elite per se, and more just the timing nuances of each. It’s like the Matrix: The Red Pill, or the Blue Pill.

But the Suito responded well. For example, check out these two moderate 600w surges I did – it easily nailed the wattage here:

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And then again at these 800w sprints I did – it’s virtually identical between the different power sources:

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If we look at the Mean/Max graphs for this ride, you’ll see the values are also super close across all the devices (and recording types):

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Nobody would quibble about those numbers, that’s for sure.

Oh – wait – cadence you ask? Sure, no problem:

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That’s actually…umm…flawless. The ‘drop’ you see around the 2 minute marker is simply where I stopped pedaling a second. But seriously, I actually haven’t seen a cadence chart that good this entire season. Finally, at least someone got it right. They may have wobbly flywheels, but at least the cadence is spot on.

So – where are we accuracy-wise? Basically in a better spot than summer. You’ll remember when I first looked at the Suito back in July there were a few quirks I wanted to see resolved. Specifically I wanted to see the sprints more accurate (Check, done), and I wanted to see ERG mode responsiveness better (Check, better – albeit not perfect). For this price range, the accuracy with the latest firmware (V191 from ~Oct 20th) is perfectly fine in my opinion for both power accuracy and cadence across a broad range of tests and conditions.

(Note: All of the charts in these accuracy sections were created using the DCR Analyzer tool.  It allows you to compare power meters/trainers, heart rate, cadence, speed/pace, GPS tracks and plenty more. You can use it as well for your own gadget comparisons, more details here.)

Early Shipping Struggles:

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As I’ve noted countless times this indoor trainer season, it’s been a rough one. Nobody has been spared failures in their new products, almost entirely around two core areas:

A) Manufacturing quality control
B) Power/trainer accuracy

And in most cases, most companies decided to take a twofer approach – hitting both issue groups instead of just taking one serving. It didn’t matter whether you were Elite, Tacx, Kinetic, or others. Even Wahoo and 4iiii also ran into struggles this season. It just hasn’t been very strong for all but a handful of trainer models.

Elite Suito users were mixed. Some were perfectly fine, while others had entirely unusable trainers. The source of those issues varied though. Some were manufacturing driven (lack of quality control), while others were software bugs – including one rather unique bug. In any case, here’s the rough rundown of issues people saw:

Accuracy problems: While this was somewhat rare in the grand scheme of things, it did happen. And the cause of the accuracy was oddly an incorrect bit of code within the Elite E-Training app (specifically inside the Advanced Configuration page), that would solidly hose up the trainer. The app has since been updated, and in almost all cases of this Elite was able to get users trainers fixed remotely without having to send them back to Elite.

Ticking noises: Elite says this was caused early in production by a wrong bearing assembly procedure being used. They say it was only present in the first production batches and thus any trainers made since September shouldn’t have this issue.

Wobbling Flywheel: By far this is the most common issue people have seen. However the impact of it varies from totally innocuous to un-ridable. Either way, whichever variant you have you’ll know it within seconds. It doesn’t get worse over time. Essentially the flywheel wasn’t as true as it could be. Mind you, that actually isn’t unusual. For example, Wahoo SNAP’s were known for quite some time to have some trueness issues in their rollers. And you’ll see imperfections in trueness on other trainers too. As long as you, the rider, don’t feel anything – then it doesn’t really matter.

However, in Elite’s case it was impacting rider feel for some people, causing vibrations. Elite says they first made a fix for it in September, but that it didn’t seem to address the problem as well as they thought. They made a secondary change in early October that they believe has fixed it for all units since then. Again, if you’ve got a unit and don’t feel anything – then you’ve got one that’s fine. Overwhelmingly people know right away whether they’ve got a bad unit.

But here was the real challenge for Elite (and every other company): Shipping lead times.

Remember, a unit produced in early October doesn’t mean a unit you buy in Seattle in late October is fixed. Nope. Generally speaking there’s about a 4-6 week delay in distribution from Elite to shops in the US. That includes spending a number of weeks on the water in cargo ships crossing the Atlantic, plus time on both sides funneling through logistics and distribution networks. Thus despite Elite ‘fixing’ the issue in early October – people kept getting less than awesome trainers into November.

And – because when it rains it pours, some retailers would undoubtedly have extra stock still. So they might still be on earlier stock.

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That said, Elite has been pretty active in swapping out trainers. Apparently taking a lesson from Wahoo’s grand fiasco last year. If folks that are seeing wobble contact support  (or really any hardware issue not solvable on the phone), they’ll get it swapped out immediately. Though even that has caused some confusion.

Elite has switched to a new return/replacement system in the US this year whereby for online retailers are having consumers ship return/RMA trainers directly back to their distributor – rather than the retailer. The reasons are simple:

A) It saves money
B) It saves waste shipping trainers twice (once from consumer to retailer, and then again from retailer to distributor)

So, if an issue arises, the consumer is given details to ship it straight back to the distributor, which in turn directly sends the consumer a trainer. I’ll admit the first time I heard that consumers had to deal directly with distributors, I was a bit annoyed. However, once they explained the logic behind the system and how it works – it makes complete sense. There’s no good reason to double-ship large boxes full of trainers around.

I guess the question is: Is the Suito fixed?

I think so. But I also think there’s still going to be people who are going to get some of that initial stock – especially in North America where it may be sitting on shelves still. Elite’s got a pretty efficient process for dealing with that should you run into a bum unit. But there is that element. Of course, on the flip side it seems we’re still somehow running into people that are having Wahoo KICKR Core issues too – despite being ‘solved’ for many months. So ultimately, I think the key thing is ensuring you’re buying from a retailer who has your back if you run into significant troubles. Though – the comments are pretty strong that both Wahoo and Elite support have been sorting people out fairly well.

Trainer Comparisons:

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I’ve added the Elite Suito into the product comparison database, where you can compare it to any trainer that I’ve reviewed or have in the DCR Cave. For the purposes of below, I’ve slated it up against the Elite Zumo, Wahoo KICKR CORE, and Tacx Flux S. Or basically, the least expensive direct drive options for each of the brands. Of course, you can mix and match and create your own product comparison chart in the product comparison tables here. And of course, my complete Winter 2019-2020 Trainer Recommendations Guide as well.

Function/FeatureElite SuitoElite ZumoTacx Flux SWahoo Fitness KICKR CORE
Copyright DC Rainmaker - Updated December 17th, 2019 @ 4:57 pmNew Window
Price for trainer$799 (incl cassette)$699$749USD/€599$899
Trainer TypeDirect Drive (No Wheel)Direct Drive (No Wheel)Direct Drive (no wheel)Direct Drive (No Wheel)
Available today (for sale)YesYesYEsYes
Availability regionsGlobalUSAGlobalGlobal
Wired or Wireless data transmission/controlWirelessWirelessWirelessWireless
Power cord requiredYes (no control w/o)Yes (no control w/o)YesYes
Flywheel weight3.5kg/7.7lbs4.2KG/9.2LBS6.7kg (simulated 25kg)12.0lbs/5.44kgs
ResistanceElite SuitoElite ZumoTacx Flux SWahoo Fitness KICKR CORE
Can electronically control resistance (i.e. 200w)YesYesYesYes
Includes motor to drive speed (simulate downhill)NoNoNoNo
Maximum wattage capability1,900w @ 40KPH / 2,900w @ 60KPH1,150w @ 40KPH1,500w @ 40KPH1800w
Maximum simulated hill incline15%12%10%16%
FeaturesElite SuitoElite ZumoTacx Flux SWahoo Fitness KICKR CORE
Ability to update unit firmwareYesYesYesYes
Measures/Estimates Left/Right PowerNoNoNoNo
Can rise/lower bike or portion thereofNoNoNoWith KICKR CLIMB accessory
Can directionally steer trainer (left/right)NoNoNoNo
Can rock side to side (significantly)NoNoNoNo
Can simulate road patterns/shaking (i.e. cobblestones)NoNoNoNo
AccuracyElite SuitoElite ZumoTacx Flux SWahoo Fitness KICKR CORE
Includes temperature compensationYesYesYesYes
Support rolldown procedure (for wheel based)YesYesYesYes
Supported accuracy level+/- 2.5%+/- 3%+/-3%+/- 2%
Trainer ControlElite SuitoElite ZumoTacx Flux SWahoo Fitness KICKR CORE
Allows 3rd party trainer controlYesYesYesYes
Supports ANT+ FE-C (Trainer Control Standard)YesYesYesYEs
Supports Bluetooth Smart FTMS (Trainer Control Standard)YesYesYesYEs
Data BroadcastElite SuitoElite ZumoTacx Flux SWahoo Fitness KICKR CORE
Transmits power via ANT+YesYesYesYes
Transmits power via Bluetooth SmartYesYesYesYes
Transmits cadence dataYesYesYesYes (with Sept 2019 firmware update)
PurchaseElite SuitoElite ZumoTacx Flux SWahoo Fitness KICKR CORE
Amazon LinkLinkN/ALinkN/A
Clever Training - Save with the VIP programLinkLinkLinkLink
Clever Training EuropeN/AN/ALink
Wiggle LinkLinkLinkLink
DCRainmakerElite SuitoElite ZumoTacx Flux SWahoo Fitness KICKR CORE
Review LinkLinkLinkLinkLink

And again, don’t forget you can make your own charts in the product comparison tables here.

Summary:

DSC_9734

Elite set out this summer/fall to create a Direto redux – at least from a popularity and sales standpoint. You might remember that two years ago when that trainer came out it completely dominated sales in the mid-range, backordered for months. Elite had redefined the pricing for that category and completely owned sales that winter. So much so that the following year Wahoo had to counter with the KICKR CORE at the same price point.

This winter things are a bit different. There are far more competitors in this price range (+/- $100) than there were two years ago. And the offers are somewhat close. Still, I think Elite has differentiated enough. Inclusion of a cassette, and a ‘just pull it out of the box’ mantra makes a lot of sense in this ever-expanding market. People want a high ‘just works’ factor. And on paper, Elite had that.

Unfortunately, in practice for the first few months of the season – it was rather variable due to initial production hardware and software issues. While it does seem that Elite has resolved those issues, it’s also probably not accurate to assume that nobody will still run into units. After all, there are clearly still some earlier production units out there. Elite is handling anybody who runs into issues through simple and quick replacement, but there’s still a chance.

Though – as I’ve said already, given the mess that this season has been for all trainer companies – I’m not really sure that any option is perfect. All options seem to be taken with a small rock sized chance of a bad unit. Of course like years past it’ll continue to get better as production normalizes. And the reality is that the vast majority of people are fine.

In any case – assuming we’re past the worst of the early production issues for Elite and the Suito, I think it’s a really solid mid-range trainer for the price and the simplicity of it.

Found this review useful? Or just want to save 10%? Here’s how:

Hopefully you found this review useful. At the end of the day, I’m an athlete just like you looking for the most detail possible on a new purchase – so my review is written from the standpoint of how I used the device. The reviews generally take a lot of hours to put together, so it’s a fair bit of work (and labor of love). As you probably noticed by looking below, I also take time to answer all the questions posted in the comments – and there’s quite a bit of detail in there as well.

I’ve partnered with Clever Training to offer all DC Rainmaker readers exclusive benefits on all products purchased. You can read more about the benefits of this partnership here. You can pick up the Suito trainer through Clever Training using the links below. By doing so, you not only support the site (and all the work I do here) – but you also get to enjoy the significant partnership benefits that are just for DC Rainmaker readers. And, if your order ends up more than $49, you get free US shipping as well.

Elite Suito (US – Clever Training – Save 10% with DCR10BTF)

For European/Australian/New Zealand readers, you can also pickup the unit via Wiggle at the links below, which helps support the site too!

Elite Suito (EU/UK/AU/NZ – Wiggle)

And finally, here’s a handy list of accessories that most folks getting a trainer for the first time might not have already:

ProductAmazon LinkNote
Basic Trainer MatThis is a super basic trainer mat, which is exactly what you'll see me use. All it does is stop sweat for getting places it shouldn't (it also helps with vibrations too).
Front Wheel Riser BlockHere's the thing, some people like front wheel blocks, some don't. I'm one of the ones that do. I like my front wheel to stay put and not aimlessly wiggle around. For $8, this solves that problem. Note some trainers do come with them. Also note, I use a riser block with *every* trainer.
Tacx Tablet Bike MountI've had this for years, and use it in places where I don't have a big screen or desk, but just an iPad or tablet on my road bike bars.

Thanks for reading! And as always, feel free to post comments or questions in the comments section below, I’ll be happy to try and answer them as quickly as possible.

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94 Comments

  1. Jeff

    Wait a minute. I didn’t realize that Zwift automatically halves the gradients. Now I feel even worse about my ride yesterday! Although having just got my smart trainer on Sunday, I guess it’s best that I figured it out now rather than 6mos down the road. 😀

    • Chad McNeese

      Trainer Difficulty is a funny subject on it’s own, and often misunderstood.

      Posts on the Zwift Riders FB group are exhausting in the back and forth that is common. They occur on a nearly weekly basis when the trainer season kicks up (right now) and get heated at times when the pendulum swings to “cheating” claims 😛

    • Robert

      Just to be clear – it does not make you faster at a given power. It gives you what amounts to a shorter gear, minimizing how much gear changes you have to do. 300W feels and measures as 300W at 0% as well as 100%, and will go up a climb at exactly the same speed. But you will hit 300W at a lower cadence on a given gear, or on a shorter gear at a given cadence, if you put the control to 100%

    • Eugene C.

      Robert. not quite. 300W is 300W in a vacuum, but 300W at 25% IRL sure feels different than 300W at -5% IRL even if you have the biggest gear range in the world. Biomechanically, you are activating different muscle groups due to the vast difference in momentum. And yes, I used -5% to highlight another aspect of Trainer Difficulty. It doesn’t just give you “easier gears,” but also harder gears when going downhill virtually. I won’t spin out while descending Radio Tower at 0% Trainer Difficulty. Basically 50% trainer difficulty turns an 12-25t cassette into a 6-50t cassette + differences in biomechanics.

  2. Richard

    I purchased a Suito one during the Clever Training sale, I think the first or second day. Once I received the Suito I used it for a couple of days and noticed the knocking sound that I am assume is coming from the bearings. I troubleshot the issue with Elite over a couple of days but ultimately had to send it back for warranty replacement. Elite didn’t ask me to send it their distributor, instead I had to send it back to Clever Training. Per USPS it arrived back at Clever Training yesterday, it looks like they only process returns on Tuesday and Thursday so I am hoping that I’ll get a note tomorrow with an update.

    I will say this, I have the luxury of waiting. I really REALLY liked the Suito and I have a wheel-on trainer I can still ride now (Tacx Vortex) that has been good to me even though it sounds like an airplane taking off. My original S/N was SUG so I’m really wondering whether I will just need to go through the receive and return twice to get a newer Suito – it seems the anecdotally SUJ and beyond seem to not experience the same issues.

    • Richard

      Update, I received a new replacement Suito Saturday and rode it for a bit yesterday. I want to say so far so good but I’m reasonably sure that trainer wasn’t properly changing resistance based on elevation yesterday. I decided to hold judgement until I can be sure. I tried to calibrate the Suito using the training app, it only worked once out of five times. Oh well, may be the trainer gods will be nice to me later today.

    • Richard

      I just opened a second warranty exchange for the Suito to Clever Training and specifically asked for a SUJ serial number or later. This time the resistance will not change when using ANT+, this actually happened out of the box and after using my phone to calibrate. I actually think that the ANT+ hardware is broken, all of the functions work over Bluetooth, just not ANT+. The Suito did change resistance when I ran Zwift on my phone with Bluetooth but nothing works with ANT+, which is unacceptable. Hopefully I will get a fast response from CT, they had the replacement Suito out the door the next day after my return.

      It *would* be nice if the US vendors would recognize the issues and remove the pre-SUJ stock but I totally get why they aren’t. It would also be nice if CT would just preemptively send me a new Suito out so I don’t have to wait again but given the cluster this has been I have a feeling that I will find out that CT will close for the holidays and I’ll be stuck without the Suito until the beginning of January. Yay.

    • Jeff

      I hear you man. In the same boat as I posted the other day due to the knocking noise. I’m dealing directly with the distributor though. Sent the unit back 2 days ago. Emailed them with my tracking number and hoping they would consider sending one out before they get mine. Really hate being down from training for at least a few weeks.

    • Richard

      New update, sooooooo I got back from Elite that they felt my issue was Zwift-related. Initially that kinda drove me nuts but they asked that I test with MyETraining. I couldn’t figure out a way to test free riding in their app without paying for it so I grabbed Rouvy (which I had wanted to test) and fired it up and guess what? Their free ride integration _did_ work with ANT+. Huh. So at this point I kinda had to agree that it was Zwift. I did more testing, finally getting frustrated and uninstalled, then reinstalled Zwift. Surprisingly this worked and ANT+ worked! Yay. The Suito is great, I think I have ridden it almost every day since it magically started working.

      That is, it worked until Saturday. I live in Texas and ride in my garage. Our temps have been all over the place this winter (one day it’s almost 80 deg. F, the next day it is snowing and 30 deg. F) and my garage bounces from ~58 deg to ~68 deg. I hadn’t calibrated the trainer since the original issues and decided to do so before Stage 2 of TdZ (after warming up for 10 minutes). That was a bad move. I calibrated the trainer using my computer over ANT+, the calibration worked, and I started TdZ but soon noticed that I had no resistance. I bailed out and recalibrated the trainer using my phone over BLE and tested in Zwift again – no resistance. I uninstalled Zwift, reinstalled Zwift, tested but no resistance. I uninstalled Zwift again, making sure I deleted all of the user files, reinstalled, same thing – no resistance.

      At that point I opened up Rouvy again, thinking that if it worked that at least that was another data point. This time however Rouvy didn’t work in free ride. I got out an iPad and tested Zwift using BLE FTMS and still didn’t get resistance. That was concerning.

      Now it’s like 2 hours later than I had wanted to ride, my lame attempt at pre-workout nutrition somewhat ruined. I decided to test using my Android phone with BLE FTMS and the trainer gods smiled upon me as I experienced resistance.

      So where does this leave me. I’m a software architect by trade and a tinkerer by choice. The calibration, at first glance, seems to be the culprit, my first calibration value was over 10K, my second calibration value over BLE though was <10K which I thought was odd. The subsequent ANT+ and BLE calibrations were all over 10K. My hypothesis at this point is this – I am wondering whether the trainer warmup needs to be longer and whether I am just doing something wrong. I'm going to test more today and hope for the best.

  3. Andy

    One of the things I got in my Suito was a little card indicating I needed to put some oil on the cassette. I remember this being an issue for some people.

  4. Johan Nordlund

    Hi
    I´ve made a own workout on zwift, it´s with 3*15min intervals and freeride in the beginning and the end. The odd thing in my opinion is that the freeride shows actual power and the on the intervals it shows just the power i had aimed for even if i made small surges. Here´s the the training: ´
    link to strava.com

    Also what i noticed that the cadence is fluctuating from time to time. I´ve been emailing with elite and already changed the board because i couldn´t get firmware upgraded, always stopped and told to get in contact with support. Otherwise when training on zwift and on the grouprides/competitions it´s very good and nothing to complain about after i got the new board with the upgraded firmware, just little confusing with the erg workouts

  5. Ryan

    I had one of the early units and had to return it. I was relieved and grateful that Elite stood behind their product, and would make me buy their products again even though support was a bit slower than ideal.

    Second unit has been great so far and i would say this review describes my experience. I think the one area for improvement is a 1-2s improvement in erg resistance speed as noted. I road feel fine and find it very quiet – although limited experience of the high end benchmarks.

    @Ray, i had the same issue about low speeds in trainerroad calibration. Via a support ticket TrainerRoad said they had not yet bought this trainer to set up the calibration process.

  6. Andras Beck

    Hi Ray! Could you please tell me more about that steering stuff under your front wheel? Couldn’t find it on Elite’s website 😉

    KR,
    Andras

  7. Pete Parfitt

    In the end I pulled the switch on a Zumo (or at least I believe Santa did and it’s currently sitting under my Christmas tree). Reading this versus yours and GP lama’s review of the Zumo I’m hoping I’m not going to regret it and have to send it back with the elves. I’m thinking it’s probably ok as I can install a cassette and pricing in the UK made the Zumo a good £125 cheaper. Thanks again Ray for the great reviews.

  8. Paul

    Is there any serial number info relating to early (less than awesome) units? It would be useful to know if you where potentially getting a less than awesome unit when at the store.

  9. jvb

    que unidades o que nº de series son los afectados y que unidades son ya correctas?

  10. Mitchell

    I’ve been using my Suito for about two weeks now as I recover from knee surgery, so I’ve yet to do anything terribly hard for it (only steady rides at up to 200 watts). The power control seems good to me, though I haven’t tested against my power meter. Cadence has been all over the place, though, to the point that I popped a cadence monitor on my crank arms just to make sure I hadn’t lost my mind. Cadence monitor keeps me at a consistent reading (within my normal variation), but the Suito sees frequent drops of 10-20 RPMs and sometimes even more. Improved marginally with a calibration, but still not great. Otherwise, extremely happy. Good value.

    • Johan Nordlund

      Yes i´ve noticed just the same that the cadence is jumping sometimes but usually only on lower watts, today i tested against vector3 in a 2h groupride on zwift and W was exactly the same even thou in the end i made 10 sec sprints and V3 showd 700-1000W but suito only 600-700W and top cadence on those were 140 vs 120.

  11. Tom

    dry question: better suito or direto x?

    • Martijn

      Indeed. DiretoX are coming down to EUR649 or even 629. Suito’s price range that I’ve seen at most stores I scan is now 585 to 629.

      Which one’s the better one?

  12. Jason Newville

    I had purchased the Suito from Clevertraining on the big sale and ended up with a bad flywheel and crunching noise. CT directed me to their person who handles Elite, Todson. Had to send a video of the issue, but it was all taken care of quick and easy…probably the easiest return I have ever had. Granted, the wait for shipping and receiving was a bit, but that is what it is. New one showed up yesterday, no issues at all, jumped on Zwift and had a blast. Elite is doing a great job taking care of those with issues, at least they did for me. Thank you for the great review Ray!

  13. Ross H

    Including an 11 speed cassette is no use to those of us still on 10 speed setups. Not only is it more hassle, it’s also a complete waste of money. So we need a no cassette option too.

  14. Matt Harmon

    I am having some issues with the setup using a 10-speed Shimano Cannondale. I can’t tell if I have a bad unit or if the cassette needs no spacers, one, or two. Currently, I have no spacers on it and the gears were jumping unpredictably. Any thoughts?

    • Matt Harmon

      I also have a wobbly flywheel. Sent a video to Clever Training who passed it on to Elite. The said it was “under the allotted tolerance” and that the warranty would not cover it. Are they basically admitting they sold me a bad trainer but refusing to fix it?

    • If you’re using the Suito with a 10-speed Shimano, then you should really swap out the cassette for a 10-speed cassette. Otherwise, you’ll see what you’re seeing in terms of unpredictability. Mostly, the experience will suck. No amount of spacer shifting will change that unfortunately. The good news is that cassettes are cheap, and 10-speed ones especially since places are mostly just trying to off-load them.

      On the flywheel, it really just depends on how much wobble. Many trainers actually have very slight wobble with flywheels or the machining of the trainer roller. I roughly draw the line as: If you visually notice it when putting a camera behind you pointed at it, but can’t otherwise feel it – it’s fine. Whereas if it’s something you actually feel in terms of wobble – then that’s different.

      Though first, I’d strongly recommend getting the right cassette on there, otherwise it’s going to likely cover up any real issues due to the imperfection there.

  15. Rya

    In the manual it says to use both spacers for 10 speed.

  16. Bob

    I received the following instructions from Elite on performing the power calibration:

    – power off the trainer
    – power off all your devices (smartphone, tablet, pc, Garmin heart rate monitor ..)
    – restart ONLY your Android phone
    – power on the trainer
    – do a 10 minutes training and check if you have disconnections during the training (you should see the data freeze)
    – run the calibration

    I followed this procedure but engaged a much higher gear to obtain a much higher speed than previously and this worked.

    The trouble with the Elite app is that it says to increase speed without saying to what level. I had successfully performed the calibration with Zwift which had told me what speed to reach and also provided an indicator of speed as I pedalled. I then used approximately the same gear I had used in Zwift within Elite and that resulted in a successful calibration. In future I will just use Zwift for calibration – it’s much more user friendly.

    Firmware 191, Hardware 3

  17. nno

    I found out that when using an external watch or bike computer (in my case: Garmin Fenix) to record an indoor ride with the Suito, the wheel circumference setting should be the actual wheel circumference / 24.8. Thus for a standard wheel this is about 84 mm.

    Initially I had not set this and got an average speed of ~100km/h…

    Source: link to elitesrl.zendesk.com

  18. Corey Thomas

    So I did buy one of these trainers and I got a Hardware Rev 1 model and have every single problem under the sun with mine, except accuracy. There is a extreme wobble in the fly wheel which rocks the whole bike and a horribly loud knocking noise that developed after about 100 miles. In my attempts to deal with Elite I am offered zero warranty information and am told to deal with the shop I bought it at. The shop will swap it out or refund for me, but my issue here is Elite had no interest in fixing the issue or replacing the launch unit. I am incredibly torn if I want to refund the unit and not deal with Elite at this point or gamble on a second unit since I liked the features mine had.

  19. Jeff

    I got a unit in September from an online retailer. Had the ticking or knocking noise periodically. Didn’t effect the ride but was annoying just the same. I followed the info in this review. Contacted the online retailer, found out the number of the distributor and contacted them. They had me send them an email with my name, address, serial number of the unit, description of the problem and a video of it happening. In less than 24 hours they responded with an email that had a prepaid UPS shipping label and instructions of what to do. Once they receive the defective unit they will send a new one. The only part that sucks is that the distributor is in Nevada, I’m in NY and this is a very busy time for UPS this time of the year. I just finished week 3 with a Trainer Road program and now I have to put it on hold until I get the new unit. Too bad they couldn’t send a new one out once they had a tracking number of the unit I sent back today.

    • Jeff

      I shipped the unit back December 14th. It arrived in Nevada December 23rd. They just sent it out today the 27th and it is due to arrive here January 8th. Almost a month with no trainer due to distance and the holiday’s. Glad I am getting a new unit but not happy with the overall process.

  20. Heather B Forsyth

    I bought my Suito from Clever Training. I have the short cord…so it is an earlier manufacture of the unit. I know that Ray says we will know if we have a defective unit—but I’m just not sure. I can’t tell if some of the noise is the quirks of my bike in certain gears or the actual ticking noise described. This is my first smart trainer. Could I get some guidance on how to know? I’ve also had some times in ERG mode during training workouts on ZWIFT—which I get to where I suddenly can’t pedal because of the resistance. I have calibrated with the Elite app. Any help/ advice would be appreciated!

  21. Siv vis

    Ray –

    how much QC/real world testing do these manufacturers do before officially releasing something? Do they even discuss that? Seems to me they just release trainers without at least 10 ppl testing it. There’s always a common problem. The worst to me was Tacxs slippage issue with the earlier Neos (admittedly, I do believe that’s a design limitation, but I couldnt accept the fact Im riding a dud and they supposedly fixed it with a new 2T)

    I’m heavily considering this alongside with the Kickr Core. Seems to me Wahoo and Elite have less issues the Tacx after spending a ton of time on various groups on FB and reading comments on Reddit, here, message boards, etc

    A shop is offering me the BF price for the Suito and I found another shop that may be selling the Core for under what Wahoos been allowing. I think ultimately if the latter gives me that same deal I might grab it.

  22. Ernesto Acosta

    Can the pre-installed cassette be swapped for a Campa cassette and if it can, does it require a different freehub body? Grazie!

  23. Russell

    Ray,

    Count me in on the Wahoo issues, since Nov 4th I am on my 3rd unit….not bad for a problem that was supposably solved last year? I was thinking of swapping out the wahoo for this but it doesnt look anymore promising.

  24. Ed Harris

    I have the Suito synced to an Apple 4K TV and use it for Zwift
    How do I connect it to my heart rate
    I have a Garmin 920XT
    Thanks

    • Andrew

      I have the same setup as you and ended up spending a bit more and getting a polar oh1+. It sends signal to both apple tv and garmin at the same time and is way more accurate than the garmin watch alone. Think chest strap, without having to wear a chest strap. all that being said you can make a connection by using a PC with an ant+ stick and bluetooth back through to your appleTV, but to me this seemed like way too much work for sub-par results.

  25. George

    I bought a Suito from Zwift’s shop on black friday. I’ve had it for 2-3 weeks and it has performed really well, but unfortunately after about 5 hours of riding it developed the ticking noise. It still rides fine but I definitely wouldn’t feel confident about the long-term life of it if the internals are making such a noise. After contacting Elite and later Zwift, with a pretty easy and positive experience they are going to ship me a new one immediatley upon me returning the original. Mine came with hardware version 2 (it seemed like 1 and 2 had the problem) so I’ve asked if there’s anything they can do to verify the new one they send me is a later production model. Overall I would say that its a great trainer for the money, but like with the Kickr core last year has had production problems with the earlier models, but kudos to Elite (and Zwift) for being good at replacing these models quickly.

    • Sebastian-M

      I bought a Suito two weeks ago. Hardware revision 3, Serial no SUK, arrived with latest firmware. I was really pleased with it, no wobble in the flywheel, accurate power well within spec, quick response in ERG mode – but it took it three hours to start making the dreaded knocking noise. First I thought it was the quick release. Did it tighter but didn’t help. The shop sent me a replacement immediately. Very smooth experience. Just two days later it’s now waiting for me at home. I’m hoping that this one will work with no issues as I really like it. But we’ll see

    • Sebastian-M

      Did my first ride on the replacement trainer yesterday. Again a SUK serial no, hardware revision 3, with latest firmware v191 already on it. Did some ERG mode and free riding in Zwift. Looking good. Noticeably less vibration with high flywheel speeds. No knocking noise. Did around 35k on it. Knock on wood. It seems to be a flawless unit. Very happy with it so far.

    • George

      Update: I recieved my replacement from Zwift today and despite them saying they would send me a later production model, I somehow got one that is even older. Serial SUH, Hardware Version 1, with the super small power cable. I’m not holding out hope of this one lasting me more than a few rides. With how many people who still seem to be getting the first two hardware versions (which had all the problems) I’m at a point where I don’t think I can recommend this trainer to anyone unless they can guarentee they’re getting a later model.

    • Sebastian-M

      I can safely report that my replacement Suito is working without any issues after many hours of training. No knocking, no accuracy issues. Calibration values in Elite My E-Training always somewhere around 10200 which is coherent with what the sticker on the trainer says.
      There is some wobble at high flywheel speeds when letting the trainer spin down, but I don’t notice it during training except maybe for some increased vibration at super high flywheel speeds when sprinting.

      I have no prior experience with other direct drive trainers. But given what Ray wrote here and in other reviews, I believe that it is perfectly within what can be considered normal for a unit in this price range. It doesn’t seem to interfere with the accuracy of the data either.

      So at least to me it looks like Elite have sorted this out. But I still find it rather incredible that apparently pretty much every manufacturer of these devices throws new models on the market while there are still some pretty major issues to be sorted out. That at least is my impression from following Ray’s site for a while now. It does happen elsewhere. But you get the impression that with these trainers it is the rule rather than the exception.

  26. Sergio

    Purchased Elite Suito in mid December for plug and play features. Box came without power cord (important part of plug and play lol) or front wheel holder. Distributor shipped it right away. Upon initial testing I’ve noticed flywheel wobble. Are all these products have shit quality control/design like that including KICKR?

  27. Bart van Wijk

    Had my Suito for a week, revision hardware 3. No wobble or noise, but the wattages are completly off. 170 watt on my 4iiii is 135 on the Suito, 290 watt on 4iiii is 210 on the Suito. Calibration offset is waaay higher than the sticker indicates. The body was already damaged after three rides. All and all a bad experience.

    There are multiple forums adressing the wattage issue, where most people notice that the Suito underreports wattage, which gets worse above the 200 watt. If the offset was always the same I could live with, but it all over the place. Seems like Elite still has issues getting the Suito stable. Mine is going back.

    • Mitchell Walk

      I’m having the same wattage issue. The Suito reads about 12-15% under my Quark, which has always read consistently with Vector 3 and my InPower. I’ve just set the Suito to 85% of target power and lived with it.

    • Bart van Wijk

      True, but the deviation increases when power goed up, it is 30% below 170w, and up to 50% above 220w. After an hour deviation goes down a bit. You can adjust every powerzone and it will be semi-okay, but that is a lot of hassle for something that should just work.

    • Did you get the power issue solved, and did you calibrate the unit?
      I ask because I am interested in the Suito and don’t have a Powermeter to check it’s measuring correct.

      Thanks

      David

    • Mitchell Walk

      I did calibrate the unit, and am still having the issue. I don’t zwift or anything so it doesn’t really bother me if I can still use it in ERG mode so haven’t pursued a fix.

    • Bart van Wijk

      Multiple calibrations, issue remained. You feel it right away, it runs too tight. Had contact with elite support but it is quite slow. I am now returning the unit in exchange for a new one. Hope that one is better, but seeing the growing number of complaints online I am a bit pesimistic.

      Glad Is still have the old Tacx for now 🙂

  28. Jvb

    My Suito since November 15 is in the factory for warranty and today they have not returned it to me. I’m desperate

    • Jvb

      I have finally received a new Suito replacement. N-series SUL. Firmware 191, hardware 4. Works fine, without noise or vibration. Slope changes faster than the previous one. If you endure like this, it seems that all the problems have been fixed

    • Bart Wijk

      Returned mine today under warranty, they said it takes about 4 weeks to get it back from elite. Not the best period for elites image.

  29. Kenneth Jørgensen

    Consodering purchasing the Suito, having trouble figuring out if it will work with my dale synapses 142x9mm quickrelease or the dropouts. Any help would be much appreciated!

    • Chad McNeese

      142mm x 9mm QR is not a real axle standard.
      – – –
      130mm x 9mm Quick Release for rim brake road bikes

      135mm x 9mm Quick Release for some early road disc brake bikes and many old MTB disc and rim brake bikes

      142mm x 12mm Thru Axle is the new road disc bikes and middle age MTB disc brake bikes

      AFAIK, this trainer can handle the 3 real standards I listed.

  30. leV

    Coming from running I’m completely new to cycling. Due to a tight budget I bought a 2nd-hand bicycle, which must be around 30-40 years old. It’s a KOGA Miyata equipped with Shimano 600 and a 6-speed cassette. Would this be compatible with an Elite Suito, a Kickr Core or one of the other trainers?

    I know this is probably a stupid noob question, but google couldn’t help me and I hope someone here knows the answer.

    • Ernesto acosta

      leV,

      You probably need to go with a wheel-on trainer for your set up. The good news is that wheel-on trainers work well and can be had for a very good price. If you use something like ZWIFT, look for a trainer that transmit data to ZWIFT, or other similar app. Good luck and Happy New Year.

    • leV

      Thanks a lot for the quick info Ernesto and a happy new year to you too! 🙂

  31. bruno

    hello,

    probably asked a few times already, but still not sure what to do. I hope you could help me out!
    I’m still doubting between the Kickr Core & Elite Suito trainer
    I’m quite new to trainers but have done already quite some research and I think both trainers are the best choice for mid-high end trainers.

    i’m looking for a descent (well-built, stable) and accurate trainer. i would use it to train it for a Granfondo in Europe, or just to zwift on rainy days.
    is the Kickr Core worth the 200 (€ / $ – including cassette) more?
    the Kickr Core is an older model – released 2018 and has the name of a quiet 2017 model. do we expect a new release (very) soon from Wahoo?
    Elite has it’s child-diseases but unlike the positive reviews, I still read a lot of users that want to change their Suito for a Core.

    but what would be your choice at this moment?

  32. Joe Pickering

    Hey Ray, hoping you can help. I have a second Suito (first one had a wobbly flywheel) and I notice that I get some shimmy/wobble on the front end of my bike when I coast. I notice during spin downs as well but wonder if this is a normal occurrence with direct drive trainers. I had been using a wheel-on trainer (M2) which felt more secure by design and I was using a Cycelops riser block as well, likely more sturdy than the Elite riser ion the Suito box.

    • Hmm, I wouldn’t expect front-end wobble to be honest. It’s really just best to look at the rear flywheel and see if that’s causing the wobble.

      The CycleOps riser block is pretty massive (assuming it’s the one I think you’re using), in comparison to the more simplistic Elite one. You can certainly use the CycleOps one just fine though!

  33. Rich Ray

    I got a chance to pedal the Suito for 30 minutes on Zwift. I had trainer difficulty at 100%. What I notice is there is almost no momentum carried into the start of a climb. I am comparing this with the Tacx Neo 2 which seems to have a much more realistic feel through out Zwift terrain. That said the Suito offers a much better package with foldable legs and handle.

  34. Rastignak

    Hello everyone,

    Best wishes for 2020, among them: functioning Elite Suito !

    Mine is ok (long cord), bought in France via internet retailer and really happy ! Yet, a few days after my purchase while using My E-training app to command the HT, I noticed a real difference in watt…(I use my Assioma Duo like to my Garmin 935 in parallel): my Assioma pedals announced 310 while the Workout session was around 285.

    Not able to sustain such level and quite disturbing. I didn’t want to “cheat” by decreasing either the FTP in E-Training parameter or the % of difficulty during the session (still in the app) so I tried to use the “PML” the Power Meter Link. A function that saved me !

    You get access to this parameter in “advanced configuration” section of the app and you have to provide the number that is written upon the box of your pedals (in my case, the data is sent from the left one, so this number) and restart.

    Since then, I am so glad to get the same figures on my watch/pedal that I have on my trainer/cellphone.

    I rely more on my pedal as they will the ones which comes along races. I need to know my limits based on their metrics, even if wrong. Because the brain can be blurry sometimes in races and I don’t know if I will be able to calculate what was my training level on my trainer and so on.

    In a word: thanks (PML and DCRainmaker!)

  35. Tom

    Hey, I consider to buy a Elite Suito but I noticed that the first models had some problems. Is it too early to buy the Suito or do you think that the issues have been solved by now?

  36. jeroen nijkamp

    Hello,

    Riding this since a few days. During zwift workout I and easily pedal 260 watts where 110 is required?? Could never do this with my tacx vortex… Anyone has a solution?

    Greetz,

    JN

  37. James

    Hi Ray, HNY
    I get the impression that most of the issues seem to be in US shipped models, or is that over-generalising?

    Do you have any detail on which shipping number(s) are faulty?

    As we approach sale season in Europe early January, I just want to avoid any hassle factor. If I buy at a retailer is it easy to spot the SN on the box etc? any tell-tale signs?

    cheers

    • Definitely been European folks as well. I think the earlier ones were more likely to be impacting US folks due to the lag time. Meaning, those early batches were shipped in August or so for US folks getting them in early October. Versus European folks getting them in October were basically built the week prior. As such, they were getting the more recent changes outlined above.

      I don’t think there’s any difference these days in buying them between the units.

  38. Jan

    Hi, do you have any idea why I have problems fitting my boost bike with an nx eagle cassette on the trainer? The cassette sits way too close to the frame, the whole shifting is about one cog off. I used the suito boost adapter for non drive side and the correct supplied one for the drive side. I used the two supplied spacers to fit the cassette to the freehub, without them the cassette doesn’t tighten, just the smallest cog.
    The problem is that I can’t shift and the small cog rubs on my frame…

  39. ercole

    Hi,
    I’m running a second SUITO (the first one was replaced by ELITE – Ticking noises…).
    I cannot calibrate it via Zwift…why?

  40. Sebastiaan Postma

    I tried Spin-down on Zwift with the Suito. But it doesn’t work. I basically get to the required 37km/h in 4 pedalstrokes and then stop pedalling. Always fails. Any ideas?

    • My understanding is that it depends on which platform Zwift you’re using, and which connectivity type. You can see in the screenshots I got it to succeed (iPad via Bluetooth Smart).

  41. Jeroen

    Works in wahoo and Cyclops only

  42. Sam

    I’m happy to report, 2 months after getting my Suito trainer replaced by Elite it’s still working A-OK!
    No more knocking sounds or flywheel wobble.
    Happy Zwifting!

  43. Bmac

    Hi, I am a new Suito owner and this is my first experience with a direct drive trainer. I have only ridden it for about an hour to try and get a feel for it. I have read through all the comments. A couple of questions.

    I think that I am experiencing some flywheel wobble. I notice it when I let it spin down – the bike rocks back and forth. At first I thought I was a little bit dizzy but I did it a few times to check. How much wobble is too much? Could this wobble be caused by something else? (ie. poor install, etc) Should I also notice this wobble at speed?

    The bike I am using is a 1X setup with a wide range cassette. I have just used the included cassette on the Suito so far and the shifting is terrible. Is this expected? I have a spare wide range cassette that I will install to see if it cleans up the shifting – i don’t want to adjust the derailleur each time i install the bike on the trainer or put the wheel back on. Is this goal reasonable?

    • I wouldn’t expect wobble by poor installation, unless somehow your bike skewer isn’t straight (plausible, but also unlikely – but it’s worth a quick check – it happens once or twice a year for me).

      The shifting being crap if using a 1X would however be expected, since that’s a totally different beast. You’d want to swap the cassette, else it’ll be crap each time.

      My recommendation would be:

      1) Swap the cassette for the spare you have (be mindful of the spacers being installed per manual*)
      2) That should resolve the shifting
      3) And might even resolve wobble to be honest, it’s possible
      4) If you still get wobble after that, and you can feel the wobble, I’d reach out to Elite support

      *For spacers, I don’t know your cassette off-hand, but if the spacers are installed correctly (as in, whether or not to have them per the manual), then the shifting should line up identically so it’ll match indoors/outdoors.

    • Bmac

      Thanks for your comments. A couple of updates.

      I contacted Elite and uploaded a video to them. Their response was that this is “normal wobble inside our tolerance”. They also said “the wobble is used to have a better feeling during training”. So Elite is marketing the wobble as a feature. I have noticed that I cannot keep the top-tube of my bike stable when riding on the trainer, but when I am outside with a regular wheel, I can keep it stable.

      I have included a link to the video below.

      link to we.tl

      Is this what everyone’s Suito does? If your Suito does not have this wobble, perhaps it is defective? 🙂

      As for the shifting, I switched to the wide-range cassette with very little improvement. My bike is a 142mm thu-axle so I require an adapter on either side. With these adapters, the smallest cog is shifted by just under 2mm closer to the frame (outward). Needless to say, the shifting is still not great and I cannot get into the smallest cog. After adjusting the derailleur, the shifting is fine. I wonder if these adapters have wide tolerances? The setup is a SRAM 1X. The adapter on the cassette side needs to balanced in the hole when installing the bike as it falls out from the slightest movement. The adapter on the other side fits quite a bit tighter.

      Thanks again.

  44. Teo

    Hi there
    I’m trying to get HR data embedded in my workouts with the Suito; I have Garmin Forerunner 935 and, since it has only wrist HRM, I have then tried to use at the same time an old Suunto HR belt (from Sunto Quest, which I believe run on ANT) but I have yet to figure out how to get the belt data read and embedded in Suito my workouts.
    Am I right that Suito itself cannot connect to the HR Ant belt and then send the data to e.g Zwift or Elite my-Etraining app via Bluetooth? If so would it work if I get a Ant USB stick in computer running Zwift and connect both the Suito and the HR belt to Zwift?

    • So the Suunto HR belt actually uses private-ANT, and not ANT+. Which means it’s unfortunately kinda useless here. So set that aside for now. It had a good life though.

      The FR935 actually can ‘re-broadcast’ your HR over ANT+, so that’ll solve that issue for now. You can enable that within the sensor settings on your watch. You can either turn it on anytime you want, or just when you enter workout mode.

      It doesn’t connect via Bluetooth Smart unfortunately, but does ANT+ – so no good for your smartphone, but will work for your computer.

    • Teo

      Thanks Ray,
      very clear on the Suunto side now.
      What I do not understand is why the 935 cannot send data over Bluetooth, given that it does so when I use the Garmin Connect app on my iPhone. Is it a kind of proprietary protocol and so 935 cannot send the data to other apps, like Zwift or Elite myETraining?

    • The data isn’t sent via the Bluetooth Smart HR device profile, just the ANT+ heart rate device profile. It’s unclear whether the FR935 could support the standard BT profile broadcasting as well, since that might record a slightly different chipset to be able to dual-broadcast. Not clear. The newer ones seem like they might have the right chipset, but it’s not enabled in software at this point.

    • Teo

      Ok. I’m a bit unsure if I should invest in a HR belt to use Bluetooth smart for transferring data to the Zwift/my e-Training SW (advantage is that this will work on devices that do not support ANT+, like ioS ones) or spend much less for a ANT+ dongle for PC only.
      For the ANT+ dongle option, I’m concerned that some SW (e.g. my e-Training, which is free for one year) will not work with simultaneous Bluetooth and ANT+ data streams.
      I would be interested to know if any of you has experience in using mixed type of data with those SWs; guess the alternative is to collect data for the same workout on different SWs and merge them later on one (whenever possible), something that honestly i’d like to avoid doing regularly.

    • I’d go with a dual HR strap instead – any day. It’ll work for whatever you want down the road.

  45. Corey Thomas

    I figure I should update.. After zero help from elite, only mixed responses of I should deal with the retailer..retailer did not understand elite warranty system.. But the retailer did help… By offering an exhange and ultimately a refund due to being out of stock.. I moved on and just paid the extra to get a Kickr, I really wanted to give the elite a try due to it folding and the decent price point.

  46. Jeff

    So, the saga continues. I finally got the replacement unit from the distributor last week after being without my unit for over a month due to shipping from NY to Nevada and getting one back during the holidays. I swapped out the cassette with a Shimano 11-34 to match my Domane. Brought it to my Trek dealer to make sure everything was good. There were some different issues with the replacement. This unit had some fly wheel wobble which the original one didn’t (returned that due to the knocking issue) as well as a grinding feel/noise while using the large chain ring up front in some of the smaller cogs in the rear. No cross chaining causing this. They were stumped and spent over an hour making sure the the set up was correct regarding cassette spacing, derailleur tuning, etc.. They were literally laughing at the little card enclosed showing to lube the cassette. They felt that was pretty pathetic and never heard of putting oil on a cassette. Today I called the distributor again with my complaints. At first they told me to send them an email again with video of the issue. I mentioned that I was concerned that maybe I got a replacement that was old as far as production and I was told that wasn’t likely be he could tell if I gave him the serial number (SUI192259). I did and was put on hold for a little while. When he came back he said it looks like I did in fact wind up with a replacement from the generation with issues. UNFREAKINGBELIEVABLE!!!!! Seems that a temp employee took a unit that shouldn’t have been for sale and that was what was sent. He told me the only inventory they currently have is new and since the corrections. They agreed they made a mistake and told me to forget about sending a video. They also said after I told them I’m not going through the same cluster f%^k regarding shipping that they would send one out today and I didn’t have to send the second defective one back until I get the new one. Although I asked them to expedite the shipping they couldn’t and it went ground. I’m told I will get it next week. Seems that this time it’s all on the distributor and not Elite. This still has left a very bad taste in my mouth for the whole situation though. There better not be ANY issue with this unit or I am demanding refund and will look towards a Saris H3, Wahoo Kickr or a Tacx Neo2.

  47. Ced D

    The Elite suito fit in the suitcase. Did you try to travel in the plane with it?
    More globally, how should we carry home trainer in a plane ? Is it allowed in the cabin?

    • It’d easily fit in a suitcase. Using checked luggage there’d be no problems at all, it’s well under the standard 50lbs/22kg weight limit most airlines use. Bringing it in the cabin would likely be challenging – mostly because most security screening services would see the cassette and it’s sharp edges as a problem.

  48. Rob

    I’m on my second Suito. To be fair, the distributor replaced the first one really quickly. It sounded like one of those rock polishers you might of had when you were a kid. I missed a week of training and was excited about pulling the replacement out of the box.. until I pedaled and heard the exactly same damn sound!

    I set it up anyway. Let’s be clear: set up is a HUGE HASSLE. It is simply not true that it is easy to set up. Yes, you can pull it out of the box and start pedaling but that’s it.

    Why is it so hard to set up? There are no instructions for example, how to pair it, that they have apps, what the apps actually do, how to use it with a Garmin, for example, and a whole host of other issues.

    If you use Zwift, perhaps it’s easier, but I don’t. I just want to load my own training plans into the software and use it on ERG mode. Guess what? You have to pay Elite annually for this privilege.

    So we’re clear, I’m a 30-year software guy so it isn’t like I don’t know my way around technology but literally, there are no instructions at all.

    This is a device with significant quality issues and poor/no instructions.

    • “Let’s be clear: set up is a HUGE HASSLE. It is simply not true that it is easy to set up. Yes, you can pull it out of the box and start pedaling but that’s it.

      Why is it so hard to set up? There are no instructions for example, how to pair it, that they have apps, what the apps actually do, how to use it with a Garmin, for example, and a whole host of other issues.”

      To be fair, zero trainers explain this in the market. None. The assumption these days is largely that you use 3rd party apps and know how to use it. Not sure that’s the right assumption, but that’s the case nonetheless across all brands.

    • Rob

      How hard would it be to put a set of links onto a page? There’s really no excuse for this.

  49. Viktor

    Hey Ray and Folks,

    Thanks for all your comments done here, useful as always.
    I was in the market for a new trainer in nov-dec, and based on the specs Suito fits (suits 🙂 my needs very well.
    I’m currently using a non-smart Tacx Vortex (shows watts, can erg, but no FE-C, and I could not catch broadcasted wattage data unfortunately (one of my main issues))

    I was considering the Tuo as well, but as there’s no review yet anywhere, (and those always stated at 4-6 weeks availablity at rosebikes) i moved to direct drive, hence the Sutio. (why to pay 500Eur for a kickr snap if suito is there for 600)

    Now what I see from comments that the Suito initial problems are not quite sorted out, there are still cases where users experiencing nasty things. May bugetary cap was 600 EUR. Stretched.
    I was planning to grab a Bushido on sale for appx 300-350 but those sold out very quickly.
    Then I’ve changed my cap to 500 eur. Which was the Smart Votex, The Kickr Snap and the Tuo. And as Ray pointed out in the review, from the wheel on’s snap is kind of the best.

    Suito came into the picture as for only 100 Eur more (or 60-70 if I sell the 11 speed cogs i don’t need), i can get a GOOD direct drive trainer. Now it’s seems more likely risky than good for sure.

    I’m doing erg / level mode training, like trainerroad, sufferfest, I might use zwift as well. I’m not super stong or anything like that. Paincave is in basement, so noise is kinda secondary. Less calibration for direct drive was appealing as i have no other powermeter.

    What is the most vise decision assuming the my narrowed down makerket is now:
    Kick on 10% for 450 EUR – not direct drive but let’s just grab the extra money and spend elsewhere
    Suito on minor sale 570 EUR – as described above, unknown risks (Europe, Hungary)
    Direto X for 660 EUR on minor sale- Adding an other extra 10% on budget. Is the direto X is risk free?

    Tacx flux S for 550 EUR as a runner up.

    Any ideas. I feel kinda lost.

    Thanks and Regards,
    Viktor